Montanna Luke
London
Summary
My name is Montanna, and I recently moved from Australia to the UK—a lifelong dream of mine that I’m thrilled to have achieved. London has already sparked a sense of inspiration in me, offering new perspectives and opportunities to explore my passions. While I’ve spent the past few years working as a registered nurse, I’ve always had a deep interest in fashion, a passion that has been with me since childhood. Being in London has reignited that passion and motivated me to pursue it more seriously.
I pride myself on being a hardworking, eager learner who thrives in dynamic environments. My nursing career has equipped me with invaluable skills, including the ability to remain composed and efficient in high-pressure, fast-paced situations. It has also honed my interpersonal abilities, enabling me to approach people and situations with friendliness, empathy, and professionalism. I have a natural ability to connect with people, making me adaptable to various settings and challenges.
As I begin this exciting new chapter in London, I am eager to immerse myself in opportunities that align with my creative interests while bringing the dedication and resilience I’ve developed through my professional experiences.
Overview
10
10
years of professional experience
Work History
Associate Nurse Unit Manager-Surgical Unit
Epworth
Geelong
02.2019 - 11.2024
- Worked in a private hospital, demonstrating excellent customer service skills to address and meet patients’ diverse needs and concerns.
- Actively listened to patients’ concerns, honing skills directly transferable to understanding and fulfilling customer needs in retail or other service-oriented environments.
- Gained extensive experience in conflict resolution as a manager, handling challenging situations with patients, family members, and team members professionally and with composure.
- Developed strong problem-solving skills by thinking quickly and making decisive decisions in high-pressure, fast-paced environments where critical outcomes were at stake.
- Proficient in time management, effectively handling multiple tasks simultaneously, prioritizing responsibilities, and maintaining organization during peak periods.
- Successfully served as a shift manager, overseeing daily operations, resolving staffing challenges, creating and managing rosters, addressing complaints, and ensuring seamless workflows.
- Built strong rapport with team members, fostering collaboration, trust, and a positive team environment, while maintaining excellent relationships with patients.
- Managed budgets, tracked ward KPIs, and implemented strategies to improve overall efficiency and productivity.
- Thrived in leadership roles by mentoring and guiding teams in dynamic, high-pressure situations, fostering a supportive, effective, and results-oriented workplace culture.
- Demonstrated adaptability and resilience, quickly adjusting to evolving challenges and maintaining high standards of service.
Retail Worker
Lunar Label
Geelong , Victoria
12.2014 - 06.2019
- Worked part-time at my sister’s boutique clothing and jewelry store, assisting with daily operations and customer service.
- Greeted customers warmly, identified their needs, and provided personalized assistance with product selection.
- Organized backroom storage for efficient stock retrieval during busy periods and maintained inventory systems.
- Handled daily opening and closing procedures, including setting up displays, gift wrapping, cleaning, and cash counting.
- Created visually appealing product displays to attract customers and highlight the store’s unique offerings.
- Supported a welcoming and professional store environment, ensuring every customer felt valued.
- Gained hands-on experience in small business operations, multitasking, and building customer relationships.
Assistant Manager/Barista
Bean Squeeze
Geelong , Victoria
02.2015 - 12.2018
- Providing direct customer service in a fast paced environment.
- Supervised daily operations including scheduling shifts, assigning duties, deescalating issues that may arise.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Prepared specialty coffee drinks
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
Education
Epworth New Leaders Development Program
Melbourne Business School
University Of Melbourne 03-2024
Bachelor of Nursing
Deakin University
10-2018
Completion of VCE
Sacred Heart College
11-2014
Skills
- Strong communicator with a proven ability to build and maintain professional relationships with staff, patients, and stakeholders
- Effective team player who thrives in collaborative environments, fostering trust and mutual respect
- Exceptional ability to analyze situations and make sound decisions under pressure
- Leadership experience as Nurse in Charge, with skills in mentoring and guiding colleagues to achieve team goals
- Fast learner with a capacity to adapt seamlessly to dynamic roles and changing environments
- Highly organized with excellent time management, ensuring efficiency in operations
- Proficient in rostering, scheduling, and unit administration Skilled in Microsoft Word, Excel, and healthcare-related software
- Experience organizing morale-boosting activities such as fundraisers, team-building events, and staff celebrations
- Ability to create positive experiences for patients and families, ensuring satisfaction and trust in service delivery
- Skilled in mediating disputes and fostering a harmonious work environment through open communication and problem-solving
- Capable of working effectively with individuals from diverse cultural and professional backgrounds
- Confident in delivering presentations, conducting training sessions, and addressing groups effectively
- Experience in planning, organizing, and executing small projects to improve workflows and achieve team objectives
- Knowledge of budgeting, expense tracking, and resource allocation
- Innovative thinker who can identify new approaches to overcome challenges
- Strong awareness of interpersonal dynamics, empathy, and emotional regulation, contributing to effective leadership and teamwork
Accomplishments
- Epworth Hospital Award of Excellence: Winner
- Recipient of Epworth Medical Foundation Scholarship 2023
References
- Deb Roccisano (Nurse Unit Mnagaer 3 West) - Deb.Roccisano@epworth.org.au - +61 447 378 137
- Ange Naylon (Associate Nurse Unit Manager) - Angela.Naylon@epworth.org.au - +61 419 875 299
Timeline
Associate Nurse Unit Manager-Surgical Unit
Epworth
02.2019 - 11.2024
Assistant Manager/Barista
Bean Squeeze
02.2015 - 12.2018
Retail Worker
Lunar Label
12.2014 - 06.2019
Epworth New Leaders Development Program
Melbourne Business School
Bachelor of Nursing
Deakin University
Completion of VCE
Sacred Heart College
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