Monta Jansone

Act as the UK implementation team's subject matter expert for payroll configuration, data, workflows and automation, collaborating with Product, Operations and global implementation teams across the UK, APAC and Canada.

Technical Implementation & Data Operations

• Support payroll implementations across healthcare, hospitality, construction and cleaning industries, ranging from SMB to enterprise customers with 3,000+ employees.
• Deliver employee imports, opening balances, leave migrations, journals, pension setup, historical pay and payroll rule configurations.
• Perform data validation, reconciliation and cross-system data mapping to ensure accurate payroll setup and successful go-lives.
• Support complex payroll configurations, additional services and enterprise projects across multiple implementations.

Workflow Design & Automation

• First UK hire in a newly created Payroll Configuration Specialist role, responsible for building and scaling workflows, automation and operational processes for the UK implementation function.
• Led the design and implementation of the UK team's Vitally framework following migration from Asana.
• Designed and implemented project templates, workflows, playbooks, dashboards and automated communication processes to improve visibility and operational efficiency.
• Designed workflow automations across Vitally, Slack, Salesforce, Zapier and Google Drive to reduce manual effort.
• Reduced new client kick-off administration time from approximately 15 minutes to 7 minutes through workflow improvements.
• Support the development of an automated onboarding experience for enterprise clients.

Process Improvement & Reporting

• Developed payroll scoping documents, validation spreadsheets and process documentation to improve data collection, payroll accuracy and project delivery.
• Designed reporting dashboards and KPI frameworks to improve project visibility and portfolio management.

AI & Continuous Improvement

• Embedded AI-first practices using ChatGPT and Gemini for documentation, formula development, troubleshooting and process design.
• Created an Opening Balance Reconciliation Tool that reduced validation time from 14 minutes to 3 minutes, saving approximately 78% of processing time.
• Proactively identify process gaps and implement scalable solutions to improve efficiency and reduce manual work.

Cross-functional Collaboration & Leadership

• Partner with Product, Engineering, Support and Operations teams to translate business requirements into scalable processes and improve customer outcomes.
• Collaborate with global implementation teams across the UK, APAC and North America to align processes and best practices.
• Interview candidates and support team growth.
• Train and mentor colleagues while creating documentation and process resources used across the wider team.
• Recognised internally for translating ideas into practical solutions and driving continuous improvement.
• Participated in global initiatives with Australia and Canada to align implementation processes and operational standards.

• Managed end-to-end implementation projects from sales handover to go-live.
• Configured systems and validated customer data.
• Managed project timelines and stakeholder expectations.
• Delivered onboarding and training sessions.
• Ensured smooth handover to Customer Success following project completion.

• Led Mid-Market and Enterprise onboarding projects.
• Managed multiple concurrent customer implementations.
• Processed and validated payroll data including complex reconciliations.
• Supported HRIS integrations and advanced platform configurations.
• Collaborated closely with Sales, Support, Success, Product and Engineering teams.
• Improved onboarding processes and implemented best practices.
• Influenced product improvements through customer feedback and retrospectives.
• Trained and mentored junior team members while supporting hiring and onboarding activities.

• Acted as Interim Onboarding Manager for nine months.
• Led SMB and lower mid-market implementations.
• Resolved complex payroll, pension and HMRC-related issues.
• Escalated and investigated technical issues.
• Contributed to process improvements and knowledge sharing.
• Supported customers throughout onboarding and go-live activities.

• Managed payroll for 90+ clients across multiple industries.
• Processed multi-frequency payrolls from start to finish.
• Managed pension schemes and RTI submissions.
• Prepared payroll reconciliations and reports.
• Participated in the rollout of a new payroll platform as part of the transformation programme.
• Ensured legislative compliance and payroll accuracy.