Monsieur Ralph
Administrative Assistant
Camberley
Summary
Dedicated Railway professional with history of meeting company goals utilising consistent and organised practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organisational brand. Possess excellent communication skills with a proven ability to work extremely well within a team and also with complete autonomy. Keen to learn and welcome new challenges in specific tasks enabling me to build upon existing skill set.
Overview
19
19
years of professional experience
3
3
Certificates
Work History
Product Quality & Administrator
HitachiRail Ltd
London
09.2020 - Current
- Escalation to the customer of major safety events or significant functional faults and issues
- Carry out the cause analysis and drive continuous improvement initiatives to reduce the impact on the business
- Use of data analysis to influence the change in cultural behaviour in regards to maintenance
- Exceeded goals through effective task prioritization and great work ethic.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Resolved problems, improved operations and provided exceptional service.
- Led projects and analyzed data to identify opportunities for improvement.
- Drove operational improvements which resulted in savings and improved profit margins.
Team Leader
HitachiRail Ltd
London
01.2017 - 08.2020
- Supervised the daily operational aspects of the train maintenance centre
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Initiated timely response to emails and written correspondence.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted with new hire processing and existing training programs.
- Coordinated daily meetings for internal and external groups.
- Mentored and guided 30 employees to foster proper completion of assigned duties.
Maintenance Controller
KeolisAmey DLR
London
01.2015 - 01.2017
- Supported the customer's Control Centre Duty Manager for product service allocation
- Responsible for the incident handling in relation to Safety and Quality
- Reviewed the SAP maintenance program for efficiency accuracy and timeliness, and provided feedback for improvement to company leadership.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
Lead Technician
Bombardier Transportation, Railway
London
01.2009 - 01.2015
- Responsible for the execution of all maintenance activities in relation to the maintenance plan
- Provided technical support to the customer with regards to product complaints
- Liaison between the reliability team and the customer for reported train service issues
- Monitored ticket resolution rates, confirming quick and effective technical service call outcomes.
Engineer Technician
ROYAL NAVY, BRITISH
Plymouth
01.2003 - 01.2009
- Completed an advanced engineering maintenance apprenticeship
- Carried out all electrical and mechanical planned and corrective maintenance
- Took charge of fire and flood related incidents
- Performed work according to project schedules and high quality standards.
Education
ISO 9001: Internal Auditor - Quality Control
BSI Training Academy
Higher National Diploma (HND) - General Engineering
London College UCK
London, EnglandSkills
Use of Salesforce platform
SAP Maintenance Management System
Commitment to quality and service
Quality control programs
Quality auditor
Administration Duties
Internal Quality Audits
Production quality oversight
Product quality plans
Production quality monitoring
Production
Certification
Internal Auditor, BSI - 3 Days
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Internal Auditor, BSI - 3 Days
02-2021
Product Quality & Administrator
HitachiRail Ltd
09.2020 - Current
Managing Safely, IOSH -1 Day
01-2017
Team Leader
HitachiRail Ltd
01.2017 - 08.2020
Maintenance Controller
KeolisAmey DLR
01.2015 - 01.2017
Lead Technician
Bombardier Transportation, Railway
01.2009 - 01.2015
European Computer Driving License, ECDL -30 Days
08-2008
Engineer Technician
ROYAL NAVY, BRITISH
01.2003 - 01.2009
ISO 9001: Internal Auditor - Quality Control
BSI Training Academy
Higher National Diploma (HND) - General Engineering
London College UCK