MONISHA RAMESHA
Glasgow
Summary
A highly motivated and results-oriented professional seeking a challenging role in customer service and operations. Honed in maintaining compliance with industry regulations, continuously seeking cost-saving opportunities and process improvements, and have experience optimising processes and operations to increase efficiency, ensuring high level customer satisfaction. Eager to leverage skills and experience to contribute to organisational growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Taste Of Chennai
08.2023 - Current
- Maintained customer satisfaction with forward-thinking and focused on addressing customer needs and resolving concerns.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
Hap Solutions
02.2023 - 08.2023
- Enhanced customer satisfaction by providing exceptional service and attending to passenger needs.
- Assisted servers during peak hours, helping maintain efficient operation while still delivering top-notch customer experience.
- Handled guest complaints professionally, working closely with supervisors to resolve issues in a timely manner.
Customer Experience Assistant Manager
VMR Constructions
06.2019 - 07.2020
- Managed high-traffic periods effectively through strategic staffing decisions that ensured optimal coverage without sacrificing quality of service delivery.
- Created custom service recovery plans for dissatisfied customers, turning negative experiences into positive outcomes.
- Established performance and service goals and held associates accountable for individual performance.
Associate
Shanmuka Restaurant
09.2018 - 04.2019
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
Business Development Intern
Halucinate
04.2018 - 07.2018
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Engaged with customers to build business relationships.
- Streamlined internal processes, contributing to improved efficiency within the business development team.
Education
Master of Science - International Human Resource Management
University of Strathclyde
Glasgow, United Kingdom06.2024
Bachelor of Commerce And Management -
Presidency College
Bangalore, India09.2021
Skills
- Communication
- Customer Service
- Administrative and Office Support
- Workload Management
- Technical Support
- Onboarding and Orientation
- Task Delegation
- Hiring and Training
- MS Office
Certification
- Certificate course in MS Excel
- Certificate course in leadership and business management
- Certificate course in people and talent management ( Ongoing )
- MCAS - Microsoft Certified Application Specialist (Ongoing)
Affiliations
- Student Member in Chartered Institute of Personnel and Development
- Team member Rotary Club Bengaluru
Timeline
Customer Service Representative
Taste Of Chennai
08.2023 - Current
Customer Service Representative
Hap Solutions
02.2023 - 08.2023
Customer Experience Assistant Manager
VMR Constructions
06.2019 - 07.2020
Associate
Shanmuka Restaurant
09.2018 - 04.2019
Business Development Intern
Halucinate
04.2018 - 07.2018
Master of Science - International Human Resource Management
University of Strathclyde
Bachelor of Commerce And Management -
Presidency College
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