Monisha Mayilvaganam
Leeds
Summary
Personable and adaptable professional equipped with solid foundation in effective communication and organization. Knowledge of customer service principles and proficiency in managing administrative tasks and data entry. Capable of delivering excellent support to ensure smooth operations and contribute to team success.
Overview
4
4
years of professional experience
6
6
Certifications
Work History
Associate
Amazon
05.2025 - Current
- Operated Universal Induct Station (UIS) with consistent achievement of 110–120% of daily productivity targets, while maintaining accuracy.
- Ensured 99.9% scanning and sorting accuracy, reducing misrouted packages, and improving last-mile delivery performance.
- Monitored real-time workflow metrics to proactively identify bottlenecks and support smooth shift operations.
Followed Lean and safety best practices, contributing to a zero-incident safety record across multiple shifts. - Supported inventory case preparation and staging, improving storage optimization and retrieval efficiency.
- Collaborated with team leads to maintain service-level agreements (SLAs) during peak demand periods.
Legalease solutions India pvt limited
03.2022 - 07.2023
- Reviewed and adjudicated healthcare claims for a leading third-party insurance company in the U.S., improved accuracy, compliance, and alignment with policy guidelines.
- Accessed and analyzed sizeable member and provider databases to validate claim eligibility and benefits.
- Assessed member history, including personal details (Name, Age), financial constraints (Dollar Limit, Lifetime Maximum), and specific plan benefits, to make informed claim decisions.
- Determined claim outcomes by verifying all relevant information, leading to full payment approvals, partial payments, or denials based on policy provisions.
- Collaborated with cross-functional teams to resolve aged claim allocations during critical periods, implemented smooth operations and minimal backlog.
- Maintained a strong focus on accuracy and efficiency, contributing to process improvements and enhancing customer satisfaction.
Education
MSc - Business Analytics
Coventry University
Coventry, United Kingdom01.2025
B. Com - Professional Accounting
Kongunadu Arts and Science College
Coimbatore, India04.2021
Skills
Data Visualization & Reporting: Tableau, Power BI, Advanced Excel
Statistical Analysis: IBM SPSS, Regression, Sentiment Analysis
Machine Learning: Azure ML Studio
Qualitative Tools: NVivo, Thematic Analysis
Project Tools: Agile Methodology, Tableau Prep
Certification
CMI Level 7 Certificate in Strategic Management and Leadership Practice
Interests
Data Analysis Virtual Internship, Deloitte Australia (via Forage) Apr 2025
Timeline
Associate
Amazon
05.2025 - Current
Legalease solutions India pvt limited
03.2022 - 07.2023
B. Com - Professional Accounting
Kongunadu Arts and Science College
MSc - Business Analytics
Coventry University