Monique Mittoo
Leicester,Leicestershire
Summary
Experienced sales professional specializing in market research and cold calling techniques. Strong track record in client onboarding and contract review, with a focus on building lasting customer relationships. Proficient in Salesforce and adept at revenue forecasting and managing feedback. Aims to utilize negotiation skills to boost territory sales and support team efforts for sustained growth.
Helpful individual with strong spatial awareness and attention to detail. Shows proactive attitude to delivering fantastic customer service while championing impeccable organisation.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Work history
Inside sales representative
FedEx UK
Atherstone, Warwickshire
2024.10 - Current
- Initiated outbound sales calls to prospective clients, articulated product value, and generated qualified leads.
- Conducted cold calls and emails for lead generation.
- Identified potential leads using market research techniques.
- Negotiated deals effectively to secure new clients.
- Maintained strong customer relationships through timely follow-ups, fostering customer loyalty.
- Handled objections professionally, retained valuable customers.
- Increased customer engagement by promptly responding to client queries.
- Served as primary point of contact for sales-related queries and client support.
- Provided detailed product information to prospective customers, enhancing understanding and driving higher conversion rates.
- Utilised product knowledge to provide efficient customer service.
- Maintained up-to-date knowledge about competitors' products and services; offered competitive solutions.
- Utilised CRM software to manage and track leads for accurate, up-to-date information for follow-up.
- Documented all sales activity in CRM software for easy tracking and future reference.
- Attended regular product training sessions to enhance knowledge and skills.. Improved product knowledge and selling skills.
- Developed custom proposals for clients based on their specific needs.
- Facilitated cohesive teamwork, improved workplace morale.
- Assisted in the development of marketing strategies, increased brand visibility.
- Ensured adherence to company policies whilst dealing with customers.
Customer Relations Representative - Senior
FedEx UK
Atherstone, Warwickshire
2018.08 - 2024.10
- Improved customer satisfaction by promptly and professionally addressing queries and concerns.
- Coordinated between management and customers to resolve complex complaints effectively.
- Enhanced reputation of business by providing consistently excellent service.
- Assisted in the implementation of a new CRM system improving efficiency in handling customer data.
- Streamlined process of order tracking, ensured quick delivery times.
- Used in-depth product understanding to answer customer questions knowledgeably.
- Fielded incoming calls and messages from clients, addressing complaints to contact centre policies.
- Reduced customer wait times by adhering to call target timeframes.
- Logged customer communications for complete service records.
- Maintained up-to-date client records in database systems.
- Persistently reached out for customer feedback, implemented improvements based on suggestions received.
- Adapted quickly to changing company policies, maintaining a high level of service despite shifts in procedures.
- Conducted training sessions for new hires to ensure they acquired essential knowledge and skills.
- Organised daily tasks for the team to ensure efficient workflow and timely project completion. Ensured smooth workflow within the team.
- Led project coordination, resulting in timely delivery.
- Improved customer satisfaction through close collaboration with the team.
- Increased team cohesion by implementing regular feedback sessions.
- Conducted regular performance reviews to identify areas of improvement for each team member.
- Encouraged open communication, fostering a positive work culture.
- Resolved conflicts effectively, promoting harmony within the workforce.
- Handled employee grievances professionally. Minimising potential workplace disputes.
- Delegated tasks to make best use of individuals' skills.
- Ensured adherence to company policy by all team members, maintaining professionalism at all times.
- Coached team members through new or difficult workflows.
- Oversaw peak periods by coordinating staff schedules and ensuring adequate coverage. effectively without compromising quality of service.
- Worked on cross-functional teams often, improved awareness of company-wide initiatives.
- Monitored health and safety measures for guaranteed compliance.
- Proposed ideas during team meetings that resulted in more efficient processes.
- Operated switchboard systems successfully to manage high call volumes.
- Led team of 16 to achieve KPI targets and successfully complete assigned projects.
- Monitored health and safety measures for guaranteed compliance.
Customer service advisor
Sitel UK
Coventry , West Midlands
2018.02 - 2018.08
- Participated in conflict resolution sessions for better team cooperation.
- Guided customers through troubleshooting process with patience and clarity.
- Handled high volume of calls daily for faster issue resolution.
- Managed complex customer issues to successful resolution.
- Resolved pressing customer issues, ensured repeat business.
- Responded to difficult situations calmly, gained trust of aggrieved customers.
- Logged customer complaints accurately, expedited corrective actions effectively.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Categorised customer interactions for efficient tracking. with appropriate labels for internal tracking purposes.
Sales assistant
One Stop
Coventry , West Midlands
2016.09 - 2018.02
- Assisted customers with product selection for optimal satisfaction.
- Collaborated effectively with team members to meet sales targets.
- Conducted daily inventory checks to manage stock levels accurately.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Trained new staff members, fostering a supportive working environment.
- Managed till operations smoothly, reducing waiting time for customers.
- Monitored trends in consumer behaviour with keen attention to detail.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Assisted customers in locating specific items to boost satisfaction.
- Operated cash registers with accuracy and processed cash and card transactions.
- Engaged with customers to understand their needs and concerns to provide thoughtful advice and product recommendations.
- Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
Trainee beauty therapist
Intellisphere LTD
Rugby, Warwickshire
2015.06 - 2016.09
- Conducted thorough client assessments for tailored treatment plans.
- Consulted with clients to understand and meet individual beauty needs.
- Analysed beauty needs by assessing skin tone, texture and problems.
- Promoted salon's products and services for increased sales.
- Upsold products with detailed knowledge and persuasive sales techniques.
- Established trust with clients by providing personalised consultations.
- Provided excellent customer service, ensuring client satisfaction.
- Retained clients through exceptional work ethic, individualised beauty care plans and positive attitude.
- Created inviting atmosphere within the salon, enhancing customer experience.
- Maintained a clean and hygienic work environment for safe treatments.
- Followed strict health and safety guidelines to minimise risks.
- Performed various skin treatments for improved skin health.
- Offered aftercare advice to clients, promoting long-lasting results.
- Assisted senior therapists with complex procedures, gaining valuable experience.
- Learned new beauty techniques to enhance professional skills.
- Kept up-to-date with latest industry trends to provide current advice.
- Managed appointment scheduling, maximising salon efficiency.
- Entered client bookings into scheduling system to organise appointments efficiently. into computer system at reception.
- Welcomed clients into the salon, providing refreshments and a friendly atmosphere. into salon, offering refreshments and magazines.
- Answered clients' queries and requests by phone and email.
- Built and nurtured loyal customer relationships, promoting referrals to increase salon customer bases.
- Sterilised and maintained beauty tools and technologies to increase equipment lifespan and cut supply costs.
- Completed training courses in advanced therapies for professional development.
- Kept client records regularly updated with detailed information on previous treatments.
- Kept client records regularly updated with detailed information on previous treatments.
Education
NVQ Level 2 - Beauty Therapy
Heart of England Training
Coventry 2015.06 - 2016.11
GCSEs -
Tile Hill Wood School and Language College
Coventry 2010.09 - 2015.06
Skills
- Direct cold calling proficiency
- Salesforce skills
- CRM skills
- Territory sales
- Market research methods
- Revenue forecasting
- Onboarding clients
- Contract reviewing
- Negotiation skills
- Customer Service
- Team collaboration
- Rapport building
- Product knowledge application
- Territory sales
References
References available upon request.
Timeline
Inside sales representative
FedEx UK
2024.10 - Current
Customer Relations Representative - Senior
FedEx UK
2018.08 - 2024.10
Customer service advisor
Sitel UK
2018.02 - 2018.08
Sales assistant
One Stop
2016.09 - 2018.02
Trainee beauty therapist
Intellisphere LTD
2015.06 - 2016.09
NVQ Level 2 - Beauty Therapy
Heart of England Training
2015.06 - 2016.11
GCSEs -
Tile Hill Wood School and Language College
2010.09 - 2015.06