Monique Melia
Ashton-under-Lyne,Tameside
Summary
Responsible shop supervision professional with extensive retail experience. Plans and delegates tasks to meet daily service requirements and sales targets. Leads by example to motivate team success.
Overview
25
25
years of professional experience
5
5
years of post-secondary education
Work history
Assistant store manager
Boots UK
Manchester
10.2024 - Current
- Optimal stock level maintenance
- Fostered a positive shopping environment by ensuring the store was clean, organised and inviting at all times.
- Assisted in recruitment process to build a high-performing retail team.
- Ensured timely stocking of products on shelves to maintain a well-stocked shop floor.
- Promoted use of loyalty programmes amongst customers; boosted repeat business.
- Monitored sales performances daily, identified slow-moving products and took corrective actions promptly.
- Handled employee concerns discreetly; fostered healthy working environment.
- Maintained health and safety standards within the store to ensure compliance with company policies and legal requirements.
- Completed administrative tasks such as generating reports on sales trends, losses or thefts without delay or errors.
- Resolved customer complaints efficiently, ensured customer satisfaction.
- Collaborated closely with Store Manager to develop marketing strategies that drove footfall into the shop.
- Coordinated staff meetings for improved communication and team morale.
- Provided assistance during peak trading hours, kept checkouts moving quickly whilst maintaining excellent customer service levels.
- Led daily operations to maintain smooth store running.
- Attended to customer needs promptly, leading shop teams by example.
- Delegated tasks to staff to meet daily service requirements.
- Approved customer refunds and exchanges upon close item inspection.
- Displayed goods and prices clearly to maximise customer interest.
- Supported management in recruitment and staff development processes.
- Scheduled staff rotas to meet business demand.
- Instructed teams of promotional offers to increase product sales.
Retail store manager
Boots UK
Marple, Stockport
02.2004 - 10.2024
- Addressed customer complaints promptly
- Streamlined store operations for improved efficiency and productivity.
- Conducted regular performance reviews, contributing towards individual development and overall team performance improvement.
- Oversaw daily cash management, minimising discrepancies and errors.
- Implemented loss prevention measures effectively, reducing instances of theft
- Maintained high levels of cleanliness throughout the store, enhancing shopping experience.
- Completed opening and closing procedures each day.
- Increased customer sales conversions through strategic staff performance incentives.
- Assisted in recruiting, hiring and onboarding store staff.
- Improved team performance through regular coaching and feedback, fostering culture of continuous improvement.
- Kept staff records regarding holidays, absences and discipline.
Pharmacy dispenser
Boots UK
Hyde, Tameside
02.2002 - 02.2004
- Dispensed both over-the-counter and prescription-only medicines under Pharmacist supervision for improved service delivery.
- Participated in regular audits resulting in thorough checks of processes and procedures.
- Provided relevant health advice to customers, promoting healthy living awareness.
- Handled sensitive data responsibly adhering to GDPR guidelines at all times.
- Managed pharmacy inventory for optimal efficiency and accuracy in dispensing medication.
- Delivered excellent customer service through knowledgeable advice on over-the-counter medicines.
- Liaised with healthcare professionals to ensure accurate prescription handling and delivery.
- Supported the pharmacist with daily tasks, resulting in a more efficient working environment.
- Regularly checked expiry dates on medicine stocks to prevent selling out-of-date products.
- Assisted customers with queries regarding prescriptions, enhancing overall customer satisfaction.
- Supported patients by advising on dosage instructions and potential side effects of medications.
- Assisted in the ordering of stock
- Stayed up-to-date on NHS payment and exemption rules.
Receptionist in GP surgery
Clarendon Medical Practice
Hyde, Tameside
07.2000 - 02.2002
- Managed patient records to ensure accuracy and confidentiality.
- Addressed patient concerns effectively, improving overall satisfaction levels.
- Shared communications between medical staff and patients.
- Set new appointments, rescheduled appointments, and sent reminders.
- Organised and assessed urgency of home visit requests.
- Updated patient records for continued compliance with policies.
- Kept reception and waiting areas neat and clean to make patients feel welcome and comfortable.
- Protected patient rights through continued discretion and confidentiality.
- Managed digital and manual filing systems.
Education
St. Damian's R.C
Ashton-under-Lyne, Tameside 09.1995 - 05.2000
Skills
- Store operations optimisation
- Brand awareness promotion
- Recruitment and interviewing capabilities
- Performance metrics interpretation
- Leadership qualities
- Personal organisation
- Complaint handling expertise
- Scheduling employees
- Disciplinary procedures
- Stock replenishment
- People Management
- Cash handling
- Customer Service
References
References available upon request.
Timeline
Assistant store manager
Boots UK
10.2024 - Current
Retail store manager
Boots UK
02.2004 - 10.2024
Pharmacy dispenser
Boots UK
02.2002 - 02.2004
Receptionist in GP surgery
Clarendon Medical Practice
07.2000 - 02.2002
St. Damian's R.C
09.1995 - 05.2000