Monique Macauley-Mizele

Worked as a teacher in South Korea between August 2017 and August 2019 and then again from October 2020 until present.

• Provided targeted instruction on pronunciation, intonation, and accent reduction to enhance students'' overall communication skills in English.
• Maintained student interest in English language teachings through engaging, enthusiastic delivery.
• Created and delivered engaging lesson plans to accommodate different learning styles.
• Modified curriculum plans with colleagues to meet changing student needs.
• Performed data entry with speed and accuracy.

Worked on busy bars and did food service in various locations including wedding venues, Chester Racecourse, Anfield and Liverpool Anglican Cathedral.

• Successfully juggled multiple tasks and priorities in a high-pressure environment, consistently maintaining a professional demeanor and high-quality service.
• Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
• Facilitated smooth operations by keeping bar area well-stocked throughout each shift.
• Maintained brand image by keeping a neat personal appearance.
• Worked well within cohesive team to create friendly atmosphere customers enjoyed.

• Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
• Responded to customer needs through competent customer service and prompt problem-solving.
• Leveraged CRM tools to track customer interactions, ensuring seamless communication across multiple channels.
• Maintained and managed customer files and databases.
• Collaborated with team members for consistent quality assurance in call handling.

• Interacted with customers by phone, email, or in-person to provide information.
• Maintained electronic and paper filing systems for easy retrieval of information.
• Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
• Handled administrative logistics of events planning, event booking, and event promotions.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive first impression.
• Handled customer bookings
• Resolved customer problems and complaints.
• Handled cash transactions and maintained sales and payments records accurately.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

• Worked effectively in fast-paced environments.
• Greeted guests warmly to foster welcoming environment.
• Remained focused, calm and professional during peak rush hours.
• Managed high-volume order requests during peak hours while maintaining accurate order fulfillment and prompt service.
• Assisted in maintaining a positive work environment by fostering open communication and teamwork among staff members, resulting in higher overall job satisfaction levels.

• Conducted ID checks in line with Challenge 25 rules and regulations.
• Facilitated smooth operations by keeping bar area well-stocked throughout each shift.
• Processed cash, credit card and voucher payments using POS terminals.
• Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
• Assisted in inventory management, ensuring adequate stock levels for efficient bar operations.

• Answered customer questions about product availability and shipment times.
• Developed strong relationships with customers, establishing trust and loyalty through attentive service.
• Utilized problem-solving skills to address customer queries and complaints.
• Reduced wait times by efficiently managing multiple tasks simultaneously without compromising quality of service.
• Monitored inventory levels to ensure adequate stock availability for customers' needs.
• Handled monetary transactions accurately, maintaining proper cash handling procedures.

• Gathered data and insights from participants during telephone interviews.
• Demonstrated strong attention to detail while transcribing spoken words into written form.
• Adapted quickly to various research topics, enabling seamless transitions between projects and industries.
• Completed data entry tasks with accuracy and efficiency.

• Raised significant funds for various charitable causes.
• Maintained detailed records of all donations received through various channels ensuring accurate accounting.
• Achieved fundraising goals by effectively presenting the organisation's mission and impact during telephone conversations.
• Contributed to a positive work environment by actively engaging in team meetings and promoting a supportive atmosphere among colleagues.
• Completed data entry tasks with accuracy and efficiency.