MONIQUE HINDS
Nottingham,Nottinghamshire
Summary
Motivated and hard-working individual with excellent customer interpersonal skills and the experience and ability to deal with difficult situations. Strong supervisory and leadership skills with a positive mindset to achieve targets. Comfortable working in a sports environment where Bierkeller was known for its arsenal fanbase due to high demand of bookings for live matches. Received many 5 star reviews from guests in Browns and Turtle Bay, highlighting my attentive and friendly service. Excels in fast-paced environments ensuring guest satisfaction needs are met. Always punctual and willing to stay later for company needs.
Overview
9
9
years of professional experience
Work history
Head Waitress
Browns Brasserie
Nottingham, Nottinghamshire
2025.07 - Current
- Being able to handle guest concerns or enquiries professionally and promptly.
- Monitor guest satisfaction and ensure high service standards.
- Able to develop my experience by using the company's training platform called 'Train with Mable'.
- Trained to handle guest allergy requests following strict protocols.
- Managed the private dining room that welcomes corporate or general bookings.
Assistant Manager
The Bierkeller
Nottingham, Nottinghamshire
2022.11 - 2025.06
- A trustworthy keyholder of the business, responsible for opening and closing the building.
- Managed private hire events that consisted of small groups of 10 to big groups of 250+.
- In charge of rota-writing and maintaining punctuality across the venue as well as hiring new team members.
- Extremely busy turnouts for the World Cup and Euros matches where the venue can hold over 1500 people.
Head Waitress
Turtle Bay
Nottingham, Nottinghamshire
2019.02 - 2022.11
- Excellent customer service skills with the ability to communicate at all levels.
- Used the training platform of flow hospitality to develop my learning.
- Working in a fast-paced environment, whilst maintaining a proactive approach.
- Serving guests and maintaining cleanliness of the restaurant and bar.
- Trained new members of the team and ensured check ins were completed.
Barista
CCH Coffee House
Northampton, Northamptonshire
2017.06 - 2019.02
- Preparing food following a strict process to ensure consistency on all products.
- Great experience producing coffee art.
- Team player, working overtime to cover business needs.
- Built a good rapport with customers.
Education
Undergraduate Degree - Primary Education
The Open University
Nottingham 09/2023 -
A-Levels - Law, Criminology, Health and Social Care
Weston Favell Academy
NorthamptonGCSE’s - English Language, English Literature, Maths, 7 other subjects
Weston Favell Academy
NorthamptonReferences
Current General Manager of Browns Brasserie: nottingham@browns-restaurants.co.uk
Previous General Manager of Browns Brasserie: simon@thebluestoops.co.uk
Current General Manager of The Bierkeller: Dennis@thebierkeller.com
Timeline
Head Waitress
Browns Brasserie
2025.07 - Current
Assistant Manager
The Bierkeller
2022.11 - 2025.06
Head Waitress
Turtle Bay
2019.02 - 2022.11
Barista
CCH Coffee House
2017.06 - 2019.02
A-Levels - Law, Criminology, Health and Social Care
Weston Favell Academy
Undergraduate Degree - Primary Education
The Open University
09/2023 -
GCSE’s - English Language, English Literature, Maths, 7 other subjects
Weston Favell Academy