Monique Fort (RVN, VNCertECC, AVLM, CVLM)

Lead and coordinate clinical case management for a national charity providing veterinary care to people experiencing homelessness. Drive service delivery improvements, support our volunteer outreach teams, and build strong partnerships to ensure safe, efficient, and client focused care.

Key Responsibilities & Achievements:

• Provided day-to-day leadership and support to outreach and central teams and volunteers, fostering clarity, accountability, and a positive team culture.
• Coordinated clinical cases across multiple regions, ensuring timely and cost-effective service delivery.
• Acted as primary liaison with external stakeholders and partner charities, including organisations supporting homelessness, women’s refuges, care leavers, and other homelessness services, to strengthen collaborative networks and improve support.
• Built and maintained partnerships with other charities and outreach organisations to strengthen service networks.
• Monitored and updated cases using Salesforce and Client Management Systems, maintaining accurate records and supporting data-driven decision-making.
• Reviewed and refined policies, SOPs, and clinical protocols to ensure compliance and continuous improvement.
• Identified strategic opportunities to enhance service delivery and operational efficiency.
• Embedded safeguarding, governance, and GDPR compliance into all aspects of service delivery.
• Delivered tailored solutions to meet individual client needs.
• Fostered client loyalty by maintaining regular contact, addressing concerns promptly.
• Achieved improved patient outcomes with effective triage decision-making skills.

Provide operational and strategic support to small businesses and growing organisations, helping them streamline processes, improve efficiency, and scale services.

Key Responsibilities & Achievements:

• Delivered end-to-end operational support, including project coordination, policy development, and process optimisation.
• Implemented and refined SOPs, policies, and workflows to improve compliance and operational efficiency.
• Managed CRM systems (including Salesforce) and digital tools to track progress
• Coordinated large-scale administrative projects, ensuring timely delivery and alignment with strategic objectives.
• Provided executive-level support, including diary management, stakeholder liaison, and preparation of reports for senior leadership.
• Supported organisational growth by identifying gaps, recommending improvements, and assisting with service expansion planning.
• Delivered flexible, high-quality support in fast-paced environments, adapting to changing priorities and deadlines.

Held senior leadership and operational accountability within a regulated Armed Forces environment, overseeing service delivery, governance, and team performance across complex, high-pressure, and often hostile settings, including overseas deployments.

Key Responsibilities & Achievements:

• Directed large-scale veterinary operations for military working dogs and horses across multiple locations, including overseas and high-stress environments.
• Translated strategic-level guidance into operational plans, ensuring compliance with governance, safeguarding, and clinical standards.
• Led and supported multidisciplinary teams, fostering resilience and high performance under challenging conditions.
• Managed service delivery for routine and emergency care, including surgical and field-based treatment, ensuring continuity of care in austere environments.
• Oversaw clinical governance reviews, risk assessments, and reflective practice to drive continuous improvement.
• Implemented and refined policies, SOPs, and operational frameworks to meet evolving strategic objectives.
• Coordinated logistics and resource planning, including forecasting equipment maintenance and managing pharmaceutical stock against contract agreements.
• Acted as a key liaison with senior leadership and external agencies to align operational delivery with organisational priorities.
• Delivered training and first aid presentations to military animal handlers, tailored to deployment environments and climate assessments.
• Provided clinical leadership, coaching, and mentoring to junior technicians and student veterinary nurses, supporting professional development pathways.
• Liaised with potential adopters, facilitating successful rehoming of numerous animals.
• Facilitated adoption processes, contributing to successful rehoming efforts.

Dedicated and compassionate veterinary professional with extensive experience delivering high-quality clinical care to animals in both hospital and field environments. Skilled in patient assessment, surgical support, and emergency treatment, with a strong commitment to animal welfare and client education. Adept at working under pressure, maintaining accurate clinical records, and collaborating within multidisciplinary teams to ensure the best outcomes for patients.

Key Responsibilities & Achievements:

• Delivered treatment and first aid care to client pets of varying species. I provided inpatient care to admitted hospital patients as well as those during recovery from routine surgical procedures. I also provided client support through vet nurse consultations and displayed excellent communication skills between vet surgeon to clients providing inpatient updates for hospital admissions as well as patient discharges.
• Ambassador for animal welfare, providing high standards of patient care. Supporting and providing education to owners.
• Patient monitoring and health checking, providing nutrition, grooming and exercise regimes for inpatients.
• Drug administration, including injections, tablets and topical preparations.
• Blood sampling and preparing for in-house and external analysis following the UN3373 guidelines.
• Prepare small animal patients for procedures such as routine surgery, orthopaedic surgery, radiology, ultrasound examinations and more.
• Monitoring anaesthesia and recovering patients to the ward. Assisting the veterinary surgeon during procedures.
• Front of house client care – Reception duties.
• Client support – Procedure discharge care, telephone consultations, ward updates.
• Support student vet nurses undertaking placements with theory and practical skills
• Abide by the code of professional conduct for veterinary nurses as set by RCVS.
• Maintain continuous professional development to maintain personal knowledge and skill set.
• Educated pet owners about preventive healthcare measures leading to healthier pets.
• Cared for critically ill animals, providing compassionate support during difficult times.
• Conducted routine check-ups on animals, identifying potential health issues early on.
• Provided post-operative care by monitoring vital signs and administering prescribed medications.
• Administered medications under veterinarian's supervision, contributing to effective treatment plans.
• Maintained animal health records to ensure accurate documentation of care.
• Communicated effectively with clients for improved understanding of their pet's needs.
• Maintained cleanliness and hygiene of practice, creating safe environment for staff and patients.
• Accepted payments and wrote receipts, answered calls and performed other reception duties.