Monika Stochmal
Warrington,UK
Summary
Highly skilled professional with extensive expertise in Microsoft Office, organisational skills, and communication. Demonstrates exceptional leadership in quality assurance, quality control, and departmental supervision. Proven track record in enhancing guest satisfaction through meticulous room inspection procedures and proactive leadership. Adept at production scheduling, risk assessment, and cultural awareness. Committed to maintaining high standards of housekeeping inspections and staff training while adhering to COSHH regulations. Holds First Aid certification and excels in engaging leadership style to drive team performance.
Overview
9
9
years of professional experience
Work History
Head Housekeeper Assistant
The Park Royal Hotel
Warrington, UK
09.2018 - 01.2025
- Streamlined housekeeping operations by supervising and mentoring staff to enhance performance
- Expertly managed staff rosters and leave schedules and monitored absences for workforce efficiency
- Fostered teamwork with front desk personnel to respond to guest inquiries and requests.
- Communicated management feedback to improve team performance.
- Maintained a clean and healthy environment by regularly supervising housekeeping duties.
- Communicated repair needs to maintenance staff for prompt remedial action.
- Stocked rooms with required towels, linen, and toiletries.
- Created a safe environment for guests and staff, verifying all cleaning materials were used and stored in compliance with COSHH regulations.
Warehouse Operative
The Hut Group
Warrington
07.2017 - 05.2019
- Efficiently processed and fulfilled orders utilizing a hand scanner, demonstrating strong attention to detail
- Maintained stock integrity by reporting discrepancies such as missing or damaged items
- Effectively monitored warehouse systems to oversee and coordinate the flow of incoming and outgoing orders
Care Assistant
Nursing Care Home
Szarocin, Poland
01.2016 - 07.2017
- Delivered attentive assistance with daily living activities, including feeding, dressing, and medication administration, ensuring patient comfort and well-being
- Fostered a supportive and empathetic environment for patients through dedicated and compassionate care
- Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
- Delivered high-quality care to clients with disabilities, achieving care plan objectives.
- Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.
- Completed documentation of care, hospital actions, and patient activities for up-to-date client records.
- Recorded clinical observations in an electronic health record and reported observed changes to senior clinical staff.
- Ensured a safe environment by maintaining orderliness and cleanliness in the facility.
- Minimised care continuity issues by keeping thorough, accurate records.
- Maintained up-to-date knowledge of the latest care practices by attending regular meetings and training opportunities.
- Assisted with rehabilitative care following treatment plans established by health professionals.
- Prepared healthy meals with additional mealtime planning, feeding, and support.
Education
Bachelor's - Business Management
Solent University
Manchester 10.2024 -
High School Diploma - Econimics
General Secondary School
Kamienna Gora , Poland 09.2005 - 06.2008
Skills
- Microsoft Office (Word, Excel, PowerPoint)
- Communication skills
- Quality assurance
- Departmental supervision
- Guest satisfaction focus
- Risk Assessment
- Room inspection procedure
- Proactive leadership
- Housekeeping inspections
- Housekeeper staff training
- COSHH regulations
sections.external_links.name
Languages
English
Polish
Custom
- Reading Crime Novels: Enjoy immersing in suspenseful stories, particularly by Harlan Coben, which sharpen analytical thinking and attention to detail.
- Yoga and Jogging: Maintain physical and mental well-being through yoga and jogging, showcasing discipline and a proactive approach to health.
- Exploring Mountains: Passionate about hiking and spending time in the mountains, appreciating nature and embracing challenges with resilience and determination.
Timeline
Bachelor's - Business Management
Solent University
10.2024 -
Head Housekeeper Assistant
The Park Royal Hotel
09.2018 - 01.2025
Warehouse Operative
The Hut Group
07.2017 - 05.2019
Care Assistant
Nursing Care Home
01.2016 - 07.2017
High School Diploma - Econimics
General Secondary School
09.2005 - 06.2008
Similar Profiles
Shirish KarnaShirish Karna
Kitchen Prep Cook at Park Royal HotelKitchen Prep Cook at Park Royal Hotel
Myint Thu Zar MawMyint Thu Zar Maw
Duty Manager at Park Royal HotelDuty Manager at Park Royal Hotel
Rino BinandalRino Binandal
Mixologist at Park Royal Hotel On Beach RoadMixologist at Park Royal Hotel On Beach Road