Monika Sawicka
Stourbridge
Summary
Results-driven Warehouse Operations Co-Ordinator with expertise in operational support, customer relationship management, and project management. Streamlined processes to enhance efficiency and productivity while ensuring health and safety compliance. Experienced in inventory management and logistics coordination, with a strong focus on strategic planning and process improvement. Former Managing Director with a solid foundation in financial data analysis and budget management.
Overview
14
14
years of professional experience
Work History
Warehouse Operations Co-Ordinator
Mainline Optical Connections
Stourbridge
04.2023 - Current
- Coordinated daily operations, streamlining processes for increased efficiency and productivity in the workplace.
- Managed inventory, ordered supplies and tracked usage to reduce waste.
- Monitored compliance with health and safety regulations, maintaining a safe work environment for all employees.
- Developed and enforced health and safety protocols, ensuring a safe workplace environment.
- Monitored staff performance and developed improvement plans.
- Identified problems in the operations process and resolved in a timely manner.
- Facilitated communication between departments to enhance collaboration and achieve operational objectives.
- Coordinated and managed project tasks to support project delivery within established budgets and timelines.
- Coordinated with suppliers to negotiate contracts, securing better terms and improving profit margins.
- Liaised with customers to gather feedback and address concerns, fostering positive relationships and customer satisfaction.
- Used Sage software to obtain details of stock availabilities, product codes, warehouse placement and weight.
- Led training sessions for junior technicians on proper usage and maintenance of metrology instruments.
- Recorded and organised messages for staff from unanswered calls, ensuring timely communication.
Managing Director
ELS
Stourbridge
09.2020 - 04.2023
- Engaged in high-level stakeholder management, ensuring alignment with corporate goals and driving business performance.
- Developed successful strategies and policies, meeting organisational needs and implementing improvements.
- Leveraged financial data and forecasts to set clear operating budgets.
- Controlled expenses and allocated financial resources to reach budget goals.
- Established company targets based on previous performance and predicted forecasts.
- Reviewed reports, recommendations and requests from subordinate leadership.
- Built successful business culture focused on performance optimisation and goal attainment.
- Kept organisation in compliance with regulations and internal requirements.
Optical technician
International Glazing Service
Kidderminster
09.2013 - 12.2020
- Interpreted prescriptions to accurately identify and achieve lens and frame specifications
- Tested and adjusted glasses and lenses to meet precise prescription specifications.
- Completed fitting of glasses to ensure proper alignment and comfort for customers.
- Applied lens tinting techniques to customise eyewear according to customer preferences.
- End of line Prescription Quality check
- Located and removed defective components for repair or replacement
- Working to strict tolerances
- Implemented hygiene and safety protocols in lab operations to maintain a contamination-free environment.
- Frame/Customer Executed data entry tasks to accurately maintain customer records and inventory information.
- Data entry
- Assisted in dispatch operations to ensure timely delivery of products to customers.
- Packaged items securely to ensure safe delivery to customers.
- Serviced instruments, carrying out preventive maintenance to preserve quality and performance
Retail assistant
Everything's 10 pound
Kidderminster
09.2012 - 09.2013
- Greeted customers upon entry, offering assistance and guidance to enhance shopping experience
- Handled customer inquiries and complaints with professionalism, providing effective solutions to enhance customer experience
- Matching a product to customer's needs
- Processed customer orders to ensure timely fulfilment and enhance customer satisfaction
- Handled customer returns, refunds and exchanges at customer service desk
- Managing cash and card transactions
- Processed cash and card payments during busy shopping periods to minimise customer waiting times.
- Achieving sales targets
- Executed marketing campaigns to increase brand visibility and attract new customers
- Arranged products on shelves systematically to enhance visual appeal
- Maintained a tidy and safe shopping environment, following health and safety guidelines
- Generated invoices for customer purchases accurately
Education
IAO Level 2 Certificate - Principles of Customer Service
INNOVATE AWARDING
01-2019
NCFE Level 2 Certificate - Lean Organisation Management Techniques
01-2018
Functional Skills qualification - English
Kidderminster College
Kidderminster01-2013
Certificate of competences technician landscaping -
Technical College
Lublin01-2012
Skills
- Inventory management
- Logistics management
- Warehouse administration
- Logistics control
- Supply chain invoicing
- Health and Safety regulations
- Operational support
- Project management
- Process improvement
- Data analysis
- Client management
- Coordination skills
- Strategic planning
- Problem solving
- Health and safety
Hobby
- Salsa
- Horse riding
Timeline
Warehouse Operations Co-Ordinator
Mainline Optical Connections
04.2023 - Current
Managing Director
ELS
09.2020 - 04.2023
Optical technician
International Glazing Service
09.2013 - 12.2020
Retail assistant
Everything's 10 pound
09.2012 - 09.2013
IAO Level 2 Certificate - Principles of Customer Service
INNOVATE AWARDING
NCFE Level 2 Certificate - Lean Organisation Management Techniques
Functional Skills qualification - English
Kidderminster College
Certificate of competences technician landscaping -
Technical College