Summary
Overview
Work history
Education
Skills
Languages
Custom
Timeline
Generic

Monika Psotova

Greater London

Summary

Highly organized and detail-oriented professional with a proven ability to manage multiple tasks efficiently and effectively. Skilled in Microsoft Word (advanced), Excel and PowerPoint (intermediate), and Outlook (advanced) , ensuring seamless workflow and communication.

Recognized for discretion and confidentiality , I excel in executive calendar and diary management , problem-solving, and maintaining a well-structured, efficient workspace. My proactive approach, self-motivation, and initiative drive success in fast-paced environments.

Experienced in customer service, office administration, stock and file maintenance, and order processing , with a strong ability to handle office equipment, manage schedules, and streamline operations . Known for excellent interpersonal skills, active listening, creative thinking, and attention to detail , I thrive in both independent and team settings.

With a professional and friendly telephone manner and a willingness to learn new technologies and systems , I am committed to contributing positively to any organization.

Overview

29
29
years of professional experience
1994
1994
years of post-secondary education

Work history

House manager

Private HNW Family
Greater London
05.2018 - 03.2025
  • Efficiently managing property maintenance and coordinating with suppliers for an HNW family
  • Providing chauffeur services, including driving to a London
  • Assisting with running a jewellery shop
  • Proactively resolving issues such as incorrect purchases, processing refunds, and assisting with email management
  • Handling grocery shopping, managing online purchases
  • Airports drop-offs and pick-ups
  • Cooperating with colleagues and maintaining the household in immaculate condition

Post office – shop assistant

Post Office Gerrards Cross
Gerrards Cross
06.2020 - 08.2020
  • Provided excellent customer service by addressing inquiries and assisting customers with their needs
  • Operated the cash register to process transactions accurately and efficiently
  • Managed stationery orders to ensure a well-stocked and organized inventory
  • Handled various tasks, including pricing goods and maintain a well organized retail environment

Personal assistant – part time

R&V dance school
05.2017 - 01.2020
  • Managed administrative duties that involved handling customer relations
  • Responded to emails and messages related to dance initiation
  • Conducted telephone research and inquiries
  • Provided basic support on Facebook and other social media platforms

Head Housekeeper

Private Family
Chobham Woking
11.2015 - 04.2018
  • Managed the upkeep of a roomy residence for a father and son duo in this role
  • Handled responsibilities such as cleaning, laundry, ironing, changing bed linens, and maintaining the overall flawless condition of the house
  • Took charge of property maintenance and liaised with different suppliers
  • Managed both in-person grocery shopping and online procurement, ensuring a varied selection of requested goods

Senior Sales Representative

CREATIVE WEB LTD. - ZLAVADNA.SK
01.2010 - 08.2015
  • Company Overview: SLOVAKIA EXPERIENCES
  • Seeking new clients and offering made-to-measure advertising services
  • Maintained relationships with existing clients and conducted regular in-person appointments
  • Finalized contracts across various cities
  • Provided customer service with a positive approach
  • Resolution of any complaint
  • SLOVAKIA EXPERIENCES

Unit Manager

ING LIFE INSURANCE
Bratislava
01.2007 - 01.2010
  • Company Overview: SLOVAKIA EXPERIENCES
  • Lead and motivated a sales team of around 10-11 traders, overseeing their management and leadership
  • Actively recruited new financial advisors, ensuring the team's growth and effectiveness
  • Reported sales results to the unit director, providing comprehensive updates on the team's performance
  • Worked to enhance the team's overall effectiveness and success
  • SLOVAKIA EXPERIENCES

Manager of sales group

MEDIATEL – YELLOW PAGES. LTD.
05.1996 - 01.2007
  • Company Overview: SLOVAKIA EXPERIENCES
  • Managing and leading a sales team of approximately 11 individuals
  • Responsibility of formulating financial plans and recruiting new sales representatives
  • Conducted training for the team and held accountability for meeting financial targets within my group
  • Organized campaigns all across Slovakia, including coordinating stays in various towns and cities
  • Provided coaching to team members, addressed complaints, and managed all logistical aspects
  • Crafting commercial offers, managing contracts and advertising all aspects of the sales process
  • SLOVAKIA EXPERIENCES

Education

High school A Level - Business

Essential Digital Skills for work 1 - Digital skills

Harlington Comunity School
01.2024 - 02.2025

English language course - EFL

Guildford colleague
01.2015 - 01.2017

English language

English language course
Slovakia
02.2010 - 01.2015

Skills

  • Confidentiality and Discretion
  • Executive Calendar Management
  • Problem-solving skills
  • Self-motivation and initiative
  • Time management
  • Highly organized
  • Efficient
  • Creative
  • Attention to detail
  • Interpersonal skills
  • Administrations
  • Communications Manners
  • Diary Management
  • Office Equipment
  • Placing Orders
  • Teamwork
  • Telephone Manner
  • Stock maintenance
  • Telephone skills
  • Trustworthy
  • Tech-savvy
  • Clean and tidy nature
  • Active listening
  • Multitasking ability
  • High efficiency
  • File maintenance
  • Customer Service
  • Greeting customers
  • Willingness to learn and adapt to new technologies or systems
  • Microsoft Word – Advanced
  • Microsoft Excel - Intermediate
  • Microsoft Outlook - Advanced
  • Microsoft Power Point - Intermediate

Languages

Slovak
Native
Czech
Proficient (C2)
English
Advanced
French
Elementary

Custom

  • I enjoy cooking, particularly focusing on preparing healthy recipes.
  • My interests revolve around maintaining a healthy lifestyle.
  • I also have a passion for dance and music, and I find joy in reading books.

Timeline

Essential Digital Skills for work 1 - Digital skills

Harlington Comunity School
01.2024 - 02.2025

Post office – shop assistant

Post Office Gerrards Cross
06.2020 - 08.2020

House manager

Private HNW Family
05.2018 - 03.2025

Personal assistant – part time

R&V dance school
05.2017 - 01.2020

Head Housekeeper

Private Family
11.2015 - 04.2018

English language course - EFL

Guildford colleague
01.2015 - 01.2017

English language

English language course
02.2010 - 01.2015

Senior Sales Representative

CREATIVE WEB LTD. - ZLAVADNA.SK
01.2010 - 08.2015

Unit Manager

ING LIFE INSURANCE
01.2007 - 01.2010

Manager of sales group

MEDIATEL – YELLOW PAGES. LTD.
05.1996 - 01.2007

High school A Level - Business

Monika Psotova