Monika Paziewska
Leicester,Leicestershire
Summary
Enthusiastic and creative newbie with passion for languages and innovative teaching approaches. Confident teaching through interactive exercises, role-plays, task-based, and topic-based activities and multimedia content. Eager to make a difference and build outstanding rapport with students from diverse backgrounds and promote independent learning. Experienced in teaching ESL at elementary and intermediate level students as a parent of bilingual children. Inspire positive and fun atmosphere, patient with young children. Comfortable using rage of apps, software platforms, resourceful educator with strong operational skills.
Overview
11
11
years of professional experience
Work History
Coffee Master Barista
Welcome Break
Leicester, Leicestershire
03.2019 - Current
- Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
- Maintained and operated espresso machines, blenders and commercial coffee brewers.
- Made and served high-volume beverages with speed, quality and consistency, thriving in fast-paced cafe environments.
- Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Updated job knowledge by reading coffee trade publications and participating in educational opportunities.
- Managed over 2841 drive through customer calls per week.
- Upsold Add-On, hit brand targets and increased sales by 10% during summer.
Housekeeping Team Leader
WGC
Leicester, Leicestershire
05.2012 - 03.2019
- Implemented consistently high standards of cleanliness to facilitate excellent customer satisfaction.
- Evaluated employee performance and developed improvement plans, maximising team efficiency.
- Communicated repair needs to maintenance staff for prompt remedial action.
- Prepared rotas to create stable team coverage and meet hotel guest needs.
- Led housekeeping teams within busy 115 room hotels.
- Worked with front desk staff to respond promptly to guest requests, maximising customer satisfaction.
- Managed cleaning product stock in line with COSHH regulations.
Education
180 HOUR LEVEL5 TEFL DIPLOMA - Teaching English as a foreign language
Premier TEFL
United Kingdom 03/2023 - 09/2023
30 HOURS Teaching young Learners - Teaching Young Learners
Premier TEFL
United Kingdom 03/2023 - 09/2023
Skills
- Highly organised
- Teamwork and collaboration
- Strong communication
- Conflict resolution
- Active listening
- Quick learner
- Employee training
Languages
English
Fluent
Polish
Native
Italian
Elementary
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Coffee Master Barista
Welcome Break
03.2019 - Current
Housekeeping Team Leader
WGC
05.2012 - 03.2019
180 HOUR LEVEL5 TEFL DIPLOMA - Teaching English as a foreign language
Premier TEFL
03/2023 - 09/2023
30 HOURS Teaching young Learners - Teaching Young Learners
Premier TEFL
03/2023 - 09/2023
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