Monika Kowal

Currently working as a Treatment Coordinator in a high-end private dental practice, I deliver a seamless, concierge-level patient journey from initial consultation through to post-treatment care. I specialise in presenting complex, high-value treatment plans with clarity and confidence, consistently achieving strong case acceptance through a consultative, patient-focused sales approach. I manage multidisciplinary cases, including cosmetic, implant, and orthodontic treatments, building lasting rapport with VIP clientele to ensure trust, discretion, and an exceptional standard of service. I handle financial discussions with professionalism, offering bespoke payment solutions, while actively supporting practice growth through patient engagement, referrals, and CRM-based follow-up. My in-depth knowledge of premium treatments and digital workflows enables me to educate and convert patients effectively, maintaining the practice’s reputation for clinical excellence and luxury service.

As Assistant Manager at Dental Beauty Battersea, I supported daily operations, coordinated team rotas, and trained reception staff to enhance front desk efficiency. I handled patient queries and low-risk complaints, maintained over 90% phone pick-up rates, and improved diary scheduling to increase chair time. I managed KPI tracking, NHS communications, and administrative workflows to ensure smooth, compliant operations. Additionally, I acted as Treatment Coordinator for private leads and assisted with referrals and promotional events to support practice growth.

Promoted to Head Receptionist within one year in recognition of strong performance and attention to detail. I trained new team members to ensure alignment with company standards and supervised a team of three, fostering a supportive and collaborative work environment. I was responsible for end-of-day reconciliations to maintain accurate financial records and monitored patient referrals to support operational efficiency and smooth patient flow.

Managed high volumes of patient interactions and calls in a busy reception setting, handling bookings, payments, and new patient registrations efficiently. Provided clear guidance on treatment plans and pricing, assisted with finance applications, and ensured data confidentiality. Maintained strong interdepartmental communication and upheld excellent patient care through timely follow-ups.

Provided remote administrative support alongside the Practice Manager, ensuring high-quality performance and efficient workflow. Managed new patient inquiries by promptly sending necessary documentation prior to registration and confirmed appointment details via email to optimize scheduling. Facilitated consultations through thorough preparation of required documents, responded swiftly to patient emails, accurately prepared invoices, and coordinated referral letters to support effective patient management.