Monika Kondziela

Positions held in Abbeyfield since July 2006:

25/07/2006 Care Assistant

01/11/2010 Administrative Assistant

08/08/2012 Administrative Supervisor

07/01/2013 Financial & Admin Officer

18/06/ 2018 Deputy Manager

I started in Abbeyfield almost 20 years ago, as a carer assistant. My main duties were to assist clients with daily living tasks, ensuring person centered care was provided and ensured that clients were treated with dignity and respect.

When I was promoted to Administrative and Financial jib roles, I was responsible for maintaining all financial and administrative systems, ensuring prompt processing and payments of invoices and receipts.

Managing all financial systems relevant to clients and agencies ensuring billing, collection and banking of all money coming twice weekly and maintain records of all transactions.

Controlling and recording all money received and issued throughout all departments. Balance, record and reconcile on weekly basis ensuring cross checking and counter signed by one other.

Deputy Manager

- Assisting Manager to maintain high quality service that meets regulatory requirements and National Care Standards for Health and Social Care and assist in identifying and working to meet these standards and requirements.

- Working with others to promote service in positive and professional manner, and encourage involvement of clients, relatives, friends and local community.

- Providing effective leadership for all staff through supervision, personal development, planning, support and mentoring in all aspects of services provided.

- Supporting Manager to lead and supervise staff in provision of all services, ensuring highest quality of care to all clients.

- Demonstrating strong commitment to support of older people and provide high quality person-centred care by managing services provided in Abbeyfield Ballachulish in flexible and sensitive way, which addresses all individual and group needs.

- Managing and supervising preparation of Person-Centred Care Plans, Reviews and Assessments, implementing plans with assistance of care team. Prepare and/or contribute to reports, reviews and assessments in order to enhance quality of services.

- Building, maintaining and promoting good relationships with clients and their relatives, displaying good communication and listening skills, to ensure effective communication is provided.

- Ensuring management of effective system for safe control and administration of medication. Take responsibility for ordering and storing of medication for clients in line with current policy and procedures.

- Ensuring that all Abbeyfield Ballachulish policies and procedures, especially those concerned with well-being of clients, are implemented.

- Ensuring all aspects of health and safety for staff, clients and visitors are properly managed and that all regulatory requirements are met at all times, notifying immediately any breaches to appropriate senior management.

- Ensuring that complete and proper records are maintained.

- Regular daily catch ups with nurses and seniors to get updates on clients' health and wellbeing. Ensuring that relevant referrals are done for those who require input from professionals e.g. psychiatrist, dental, physio, OT

- Management, leadership, support and guidance to all staff using effective supervision and appraisal meetings to ensure that staff are able to give of their best at all times. This includes taking appropriate action in event of misconduct or poor performance.

- Supporting Manager to undertake recruitment of staff in accordance with Abbeyfield Ballachulish procedures to ensure building has effective and competent staff team.

- Ensuring all rotas are completed clearly and accurately to ensure appropriate staff cover is provided at all times with sufficient numbers and complimentary skills to meet clients’ needs at all times.

- Monitoring performance of all staff, identify training needs and ensure that suitable training is provided to meet identified needs.

- Deputise for Registered Manager in her absence and direct all staff across all departments by providing support and leadership to ensure standards are maintained.

- Organise and carry out pre-admission assessments of potential clients

- Assisted the senior accountant

- Ensured timely invoice payments with diligent follow-ups.

- Managed financial systems and budgets

- Prepared financial statements

- Examined accounts to ensure accuracy

- Inspected account books and accounting systems to keep up to date

- Organise & maintain financial records

- Work with spreadsheets, sales and purchase ledgers and journals

- Managing petty cash transactions

- Controlling credit & chasing debt

- Administer the payroll systems across all departments, collate and input all data to meet payroll deadline.

• Worked in my Mother's grocery shop
• Maintained clean, appealing shop environment for comfortable shopping experience.
• Greeted every customer warmly, promoting friendly atmosphere.
• Handled cash register efficiently, ensuring accurate transactions.
• Assisted in inventory counts, maintaining accurate records.
• Managed stock levels on shop floor for continuous product availability.
• Completed restocking swiftly post delivery arrival to ensure immediate product availability.

• Ensured stock replenishment in timely manner to maintain product availability.
• Collaborated effectively with team members to meet sales targets.
• Fostered welcoming store environment by maintaining clean and well-organised displays.
• Trained new staff members, fostering supportive working environment.
• Built strong relationships with regular customers for repeat business.
• Learnt about new products quickly, providing comprehensive guidance to customers.
• Handled cash transactions swiftly, ensuring accurate accounting at end of each shift.
• Operated cash registers with accuracy and processed cash and card transactions.