Monika Kloeckner
Reigate,Surrey
Summary
Highly skilled professional with fluency in both German and English. Proficient in Microsoft Office, including PowerPoint and Excel, with intermediate expertise in website creation. Holds a valid driving licence. Seeking to leverage these skills in a dynamic work environment to contribute effectively to organisational goals.
Overview
27
27
years of professional experience
8
8
years of post-secondary education
Work history
Medical receptionist in GP
The Wells Clinic
09.2024 - Current
- Improved patient satisfaction by managing appointment schedules efficiently including rescheduling patients' appointments.
- Ensured smooth operation of front desk activities whilst handling emergencies professionally.
- Streamlined the check-in process to reduce patient waiting time significantly.
- Filing of vaccination forms and other paperwork.
Emergency Service Call handler
Campervan and Caravan Club
East Grinstead
04.2024 - 09.2024
- Assisting clients with booking garage appointment
- Booking clients into hotel accommodation
- Setting up new claim requests
- Updating clients on repatriation process
- Booking return flights and car hire
Claims Handler Property
AXA Assistance
Redhill
03.2009 - 03.2024
- Dealing with our network partners' queries
- Advising customers of their policies' terms and conditions
- Logging all steps of the claims into the AREV
- Validating or repudiating claims
- Updating customers of next steps to be take
Senior Airport Service Agent, Ground Security Coordinator
Delta Air Lines Inc.
London
01.1998 - 01.2009
- Planning, negotiating and selling group bookings for passenger travelling from Germany to the USA
- Responsible for answering and converting client enquiries into sales
- Liaising with pilots on flight status and coordinating the entire process from arriving to departure of the aircraft.
- Issuing and reissuing and assisting passengers with general queries on baggage, frequent flyer program, meal requests, transport of pets, wheelchair assistance and upgrade bookings
- Answering complaint letters from passengers whose baggage got lost, stolen or damaged
- Volunteer in the Delta Care Team assisting survivors in the event of an aircraft incident or accident
Education
A-levels - economics
Higher Commercial School
01.1983 - 01.1985
GCSE - undefined
St. Joseph High School
01.1977 - 01.1983
Skills
- Fluent German (mother tongue)
- Fluent English
- Microsoft Office
- PowerPoint
- EXCEL
- Intermediate level website creation
- Driving license
Custom
References and letters of recommendation available on request.
Timeline
Medical receptionist in GP
The Wells Clinic
09.2024 - Current
Emergency Service Call handler
Campervan and Caravan Club
04.2024 - 09.2024
Claims Handler Property
AXA Assistance
03.2009 - 03.2024
Senior Airport Service Agent, Ground Security Coordinator
Delta Air Lines Inc.
01.1998 - 01.2009
A-levels - economics
Higher Commercial School
01.1983 - 01.1985
GCSE - undefined
St. Joseph High School
01.1977 - 01.1983
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