Monika Kerr
Horsham,West Sussex
Summary
Associate CIPD, accomplished professional with extensive expertise working with people and volunteer role development, safer recruitment, and strategic planning. Demonstrates proficiency in KPI management, volunteer and employee training, and database/HR systems. Adept at data management, reporting, forecasting, and team management. Possesses excellent communication skills and comprehensive knowledge of equality and diversity training. Committed to leveraging skills to drive organisational success and foster inclusive work environments.
Ambitious planner and organizer with drive for professional and corporate success. Works collaboratively to align logistics with objectives. Strong deadline management and coordination skills.
Overview
28
28
years of professional experience
Work History
Volunteering Coordinator - People Team
St Catherine's Hospice
Crawley, West Sussex
11.2021 - Current
- Advising and mentoring of colleagues around all aspect of recruiting, supporting and managing over one thousand volunteers.
- Providing professional support and guidance to colleagues and managers in all of directorates in engagement and supporting volunteer.
- Keeping up to date with legal, policy and best practices affecting volunteering and recommend any necessary changes in practice
- Work with teams across hospice and fourteen trading locations to develop and create volunteer roles for organisation.
- Leading on issues with code of conduct and supporting managers.
- Participate in inter-disciplinary audit projects and research.
- Oversee enquiries, recruitment & onboarding process using database and processes, keeping colleagues and team informed.
- Build and maintain partnership arrangements to diversify reach, community engagement and volunteer workforce representation.
- Ensuring robust approach to risk is being meet, including all compliance requirement regularly reviewed and kept up to date.
- Using database, write reports and explore statistical information on all areas of work, providing appropriate analysis, data and narrative including reflecting where improvements can be made
- Raising awareness and understanding of volunteers and volunteering both internally and externally
- Taking part in development and delivery of all relevant training for volunteers and employees which includes, researching, updating and writing training material
- Assisting with implementation and delivery of volunteering aspects of St. Catherine's People Plan and wider organisational strategy
- Adhere to Data Protection Act and hospice's own data protection policies
Volunteer Recruitment Lead
Citizens Advice West Sussex
Horsham, West Sussex
07.2019 - 11.2021
- Led the development of specialist volunteer roles to attract high-calibre candidates across more than 200 positions.
- Advised managers on policy changes and operational improvements.
- Contributed to the implementation of a new HR system, ensuring seamless integration for volunteer management.
- Oversaw end-to-end volunteer recruitment processes in alignment with Citizens Advice policies, with a strong focus on equality, diversity, and inclusion.
- Collaborated directly with the CEO to align recruitment strategies with broader organisational goals.
- Partnered with the Learning and Development team to design and enhance training programmes tailored to volunteers’ diverse needs.
- Utilised the HR Toolkit, databases, and survey platforms to generate accurate reports on KPIs, recruitment performance, volunteer retention, and forecasting.
- Introduced modern recruitment strategies that significantly improved team performance and candidate engagement.
- Promoted volunteer achievements and contributions to enhance recognition and morale.
- Monitored retention and engagement of over 200 volunteers, identifying trends and areas for improvement in collaboration with the CEO.
- Supported and delivered induction and training programmes, establishing clear development pathways for volunteers.
- Fostered a positive and inclusive team culture through recognition, equitable treatment, and trust-building initiatives.
- Analysed recruitment metrics to reduce volunteer turnover by 20%, implementing targeted improvements to the recruitment lifecycle.
Volunteer and Employment Coordinator
WSCC - Integrated Prevention and Earliest Help Team
Haywards Heath, West Sussex
05.2018 - 07.2019
- Promoting and developing volunteer opportunities in our Mid Sussex Hubs and volunteer recruitment / placement according to their skills
- Volunteer induction to West Sussex County Council IPEH team, identify training and development opportunities and implement regular supervision with volunteers
- Event organization within the community with volunteer involvement
- Partnership work, building links with Employment advisors, Housing Associations and Job Canters
- Providing accurate volunteer data for county wide reports
- Working closely with Youth Workers and with the Youth Emotional Support Team, carry out YES assessments on behalf of the service to Young People with mental health issues
- Delivering successfully the WSCC's Values
Administrator roles
West Sussex County Council - Capita
Horsham/Crawley, West Sussex
12.2007 - 05.2018
- Over the 10 years I have supported different Children's, Adult's Social Work and specialist departments for West Sussex County Council - Capita
- Mainly supported the Crawley Registrar office with customer service queries and administration
- Supporting a team of Social Care specialist working with vulnerable adults to connect people in their community
- Communicate and develop good working relationships with and divers range of people, coordinate case conferences, booking rooms, informing attendees of arrangements
- Supporting the Gatwick Team with immigration issues, translator booking and processing invoices
- Supporting the recruitment of volunteers for the service
- Processing volunteer applications, keeping up to date records, booking training courses, assisting with DSB checks, keeping track of training expiry date, assisting with reference requests, responding to e-mails and mail
- Supporting Social workers with their cases, administration, filing, appointment booking, database updating
Safety Training Assistant - Senior Cabin Crew
GB Airways - Bland Group
Gatwick Airport, West Sussex
05.1997 - 12.2007
- Promoted safety, comfort and welfare of passengers by demonstrating safety procedures and following company processes
- Customer service, dealing with challenging situations in the air as well as in the training rooms
- Working as a team member to extremely tight deadlines, delivering a first-class experience to our customers whilst plan, manage and supervise the flight
- Responsibility for the welfare of the other crew members whilst on their duty, monitor and assess their performance and motivate with developmental feedback
- Producing a written report daily, detailing each aspect of the flight
- Assisting in delivering practical training and assessment sessions for flight and cabin crew
- Assisting in developing training materials
Education
CIPD level 5 Professional Study - HR
Avado online
UK 08.2023 - 10/2024
AAT Level 3 Diploma - Association of Accounting Technician
Central Sussex College
CrawleyNVQ Level 1 - English
Harrow College
A-Levels -
Varga Istvan Commercial Vocational Secondary School
Skills
- Volunteer Role development
- Safer Recruitment
- Strategic planning
- KPI's
- Volunteer / Employee training
- Database / HR systems
- Data management
- Reporting
- Forecasting
- Team Management
- Excellent communication skills
- Equality and diversity training
Languages
Hungarian
Native
Timeline
CIPD level 5 Professional Study - HR
Avado online
08.2023 - 10/2024
Volunteering Coordinator - People Team
St Catherine's Hospice
11.2021 - Current
Volunteer Recruitment Lead
Citizens Advice West Sussex
07.2019 - 11.2021
Volunteer and Employment Coordinator
WSCC - Integrated Prevention and Earliest Help Team
05.2018 - 07.2019
Administrator roles
West Sussex County Council - Capita
12.2007 - 05.2018
Safety Training Assistant - Senior Cabin Crew
GB Airways - Bland Group
05.1997 - 12.2007
AAT Level 3 Diploma - Association of Accounting Technician
Central Sussex College
NVQ Level 1 - English
Harrow College
A-Levels -
Varga Istvan Commercial Vocational Secondary School
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