Summary
Overview
Work history
Education
Skills
Timeline
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Monika-Isabelle Martin

Banbury,Oxfordshire

Summary

I'm a responsible and detail-oriented previous retail supervisor with 3 years of experience in retail and management. Skilled in team leadership, store operations and loss prevention. Committed to maintaining store security, driving sales, and ensuring excellent customer service is maintained.

Overview

7
7
years of professional experience
2019
2019
years of post-secondary education

Work history

Teaching Assistant level 2

Donna Wollaston
05.2025 - 06.2025
  • Acquired a Level 2 certificate in Teaching
  • Trained in improving student engagement by utilising interactive learning techniques.
  • Trained in preparing course materials for effective teaching sessions and providing one-on-one guidance to students for improved academic performance.

Lacoste Supervisor Bicester

Lacoste
Bicester, Oxfordshire
09.2024 - 02.2025
  • Facilitated monthly training sessions for enhanced staff performance.
  • Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
  • Implemented company policies effectively, maintained high standards of service delivery.
  • Oversaw inventory management to avoid any shortage or excess stock issues. Specialised in the kidswear clothing department.
  • Delegated tasks appropriately, achieved balanced workload among team members.
  • Fostered a positive work culture to boost employee morale.

Client Advisor and Management Supporting Team Member

Ted Baker
Bicester, United Kingdom
01.2021 - 04.2023
  • Followed merchandising guidelines, replenishment method and housekeeping standards to ensure store was represented at highest level
  • Maintained comprehensive knowledge of products to provide relevant and informed suggestions/alternatives to customers
  • Assisted in stock taking for accurate inventory management.
  • Delivered exceptional customer service, ensuring repeat business and driving KPI's.

Volunteer

Mind
01.2018 - 12.2018
  • Company Overview: Mental health charity
  • Played a key role in community outreach by representing the organisation Mind, at a local event and distributing informational materials
  • Supported the increase in community awareness and engagement towards the challenges impacting individuals caused by mental health struggles
  • Managed social media accounts and implemented marketing strategies, increasing followers and improved online engagement

Education

The Bicester School

Skills

  • Leadership and Team development, fostering a high-performance sales team through mentoring
  • Banking and keyholder procedures, ensuring secure cash handling, daily reconciliation and store opening/closing procedures
  • Led by example to uphold exceptional customer service standards, inspiring and motivating the team to deliver a superior client experience
  • In-store visual merchandising to optimise product display, enhancing customer appeal

Timeline

Teaching Assistant level 2

Donna Wollaston
05.2025 - 06.2025

Lacoste Supervisor Bicester

Lacoste
09.2024 - 02.2025

Client Advisor and Management Supporting Team Member

Ted Baker
01.2021 - 04.2023

Volunteer

Mind
01.2018 - 12.2018

The Bicester School

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Monika-Isabelle Martin