Summary
Overview
Work History
Education
Skills
Software
Work Availability
Timeline
Hi, I’m

Monika Edwards

OPERATIONS MANAGER
London
Monika Edwards

Summary

Driven professional with knack for strategic planning and team leadership, well-suited for Operations Manager role. Skilled in project management and process optimisation, with strong communication and problem-solving abilities. Ready to streamline operations and elevate organisational performance.

Overview

21
years of professional experience

Work History

VISA Europe Limited
London

CONTROLLERSHIP OPERATIONS MANAGER
06.2022 - 06.2024

Job overview

  • Manage a diverse caseload Consulting & Analytics(50-60 per year), and Marketing (60-70 per year) projects annually, increasing turnaround from £1.5M a year to £4M a year in revenue
  • Act as the primary contact point for business and collaborate closely with Service Delivery Leads
  • Provide commercial advice and enforce relevant policies and procedures to capitalise on business opportunities
  • Manage financial recording and reporting using Ariba and Oracle systems
  • Handle external contract signing processes and evidence of goods/services delivery
  • Collaborate with Controllership, Legal, Compliance, Finance, and Sourcing to implement and maintain adherence to business procedures with robust controls in place
  • Address critical short-term project issues by identifying root causes and implementing preventive measures
  • Ensure all projects comply with Visa VIK policies, revenue is recognised timely for quarterly and yearly reporting, and each project is closed with a visible audit trail
  • Oversee project lifecycles from initiation to closure for allocated clusters or functions
  • Implement and enhance control and process frameworks per Visa's policies
  • Develop an in-depth understanding of various transaction types and their initiation processes

Self-employeed
London

Homemaker
09.2017 - 06.2022

Job overview

Oversee household operations while cultivating exceptional organizational, problem-solving, and interpersonal skills. Remain engaged with industry trends through ongoing learning and professional development.

STUARD DELIVERY (Startup acquired by GoePost)
London

OFFICE AND PEOPLE MANAGER
12.2015 - 08.2017

Job overview

  • Organise office operations and procedures to ensure efficiency
  • Provide comprehensive backup support to the Managing Director, including on-call assistance with client and service information
  • Managed contract and price negotiations with office vendors, service providers, and office leases
  • Develop and monitor the company's annual budget to align with strategic goals
  • Managed executives' schedules, calendars, and appointments
  • Ensured office efficiency by planning and executing equipment procurement, layouts, and office systems
  • Recruit office staff, provide orientation and training to new employees, and set them up with company systems such as BambooHR, Gmail, Slack, Expensify, Confluence, Atlassian, Jira, and Asana
  • Managed staff levels, wages, hours, and contract labour related to revenues
  • Executed and calculated employees' payroll and VAT returns and paid HMRC and vendor invoices using Sage accounts
  • Set up and monitored medical insurance for all employees
  • Author employee handbook, expenses, and travel policy documents for company compliance

Facebook
London

Executive assistant
10.2013 - 11.2015

Job overview

  • Provided backup support to 2 Directors, scheduled meetings across multiple time zones, organized team off-sites, and analysed/improved organizational processes.
  • Managed company conferences, created vendors and POs, tracked/reconciled $1M+ budgets, created business expense reports, recruited/oriented/trained staff, and arranged complex international travel.
  • Provided communication support and maintained discretion in all correspondence while staying up to date on technical/professional knowledge.

LIVERAIL ADVERTISING (Startup acquired by Facebook)
London

BUSINESS OPERATIONS AND PEOPLE MANAGER
03.2013 - 09.2013

Job overview

  • Provided backup support to 2 Directors, scheduled meetings across multiple time zones, organized team off-sites, and analysed/improved organizational processes
  • Managed company conferences, created vendors and POs, tracked/reconciled $1M+ budgets, created business expense reports, recruited/oriented/trained staff, and arranged complex international travel
  • Provided communication support and maintained discretion in all correspondence while staying up to date on technical/professional knowledge

SHAZAM ENTERTAINMENT
London

FINANCE ADMINISTRATOR
04.2010 - 02.2012

Job overview

  • My financial responsibilities include processing multi-entity billing for EMEA/APAC regions, credit control, invoicing, updating & reconciling ledgers, creating expense reports, and updating exchange rates
  • Help identify risks and implement control procedures for efficient company processes

CLARKSWELL
London

OFFICE AND OPERATIONS MANAGER
02.2012 - 02.2012

Job overview

  • Company Overview: 12-month maternity cover contract
  • Oversaw daily operations for Clerkswell and EasySharePoint Ltd
  • Managed accounts, payroll, payments, and relationships with vendors, service providers, and landlords
  • Implemented cash flow management and forecasting, prepared financial statements, and ensured office operations and procedures were organized
  • 12-month maternity cover contract

DEMOMEDIA DIGITAL
London

BUSINESS OPERATIONS AND PEOPLE MANAGER
06.2009 - 04.2010

Job overview

  • Company Overview: Digital agency based in Farringdon, clients included Deutsche Bank, ECNLive, Financial News, Dow Jones
  • Digital agency based in Farringdon, clients included Deutsche Bank, ECNLive, Financial News, Dow Jones

GAMA HEALTHCARE

ACCOUNTS AND OPERATIONS ASSISTANT
01.2007 - 05.2009

Job overview

  • Company Overview: Infection prevention technology, most known for their brand Clinell used by all NHS hospitals and trusts
  • Infection prevention technology, most known for their brand Clinell used by all NHS hospitals and trusts

SIXTREES

OFFICE ADMINISTRATOR & BOOKKEEPER
12.2003 - 10.2006

Job overview

  • Company Overview: Supplier of quality photo frames, customers included John Lewis, TKmax, Fenwick
  • Supplier of quality photo frames, customers included John Lewis, TKmax, Fenwick

Education

POLITECHNIKA OPOLSKA
Poland

BS from ARCHITECTURE
1 1999/1999 - 1 2003/2023

University Overview

HIGH SCHOOL
Poland

A - LEVELS
1 1996/1993 - 1 1999/1999

University Overview

Skills

    Crisis handling

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Software

Ari

Oracle

Expensify

Confluence

Jira

Asana

BambooHR

Gmail

Sa

Concur

Availability
See my work availability
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tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

CONTROLLERSHIP OPERATIONS MANAGER
VISA Europe Limited
06.2022 - 06.2024
Homemaker
Self-employeed
09.2017 - 06.2022
OFFICE AND PEOPLE MANAGER
STUARD DELIVERY (Startup acquired by GoePost)
12.2015 - 08.2017
Executive assistant
Facebook
10.2013 - 11.2015
BUSINESS OPERATIONS AND PEOPLE MANAGER
LIVERAIL ADVERTISING (Startup acquired by Facebook)
03.2013 - 09.2013
OFFICE AND OPERATIONS MANAGER
CLARKSWELL
02.2012 - 02.2012
FINANCE ADMINISTRATOR
SHAZAM ENTERTAINMENT
04.2010 - 02.2012
BUSINESS OPERATIONS AND PEOPLE MANAGER
DEMOMEDIA DIGITAL
06.2009 - 04.2010
ACCOUNTS AND OPERATIONS ASSISTANT
GAMA HEALTHCARE
01.2007 - 05.2009
OFFICE ADMINISTRATOR & BOOKKEEPER
SIXTREES
12.2003 - 10.2006
POLITECHNIKA OPOLSKA
BS from ARCHITECTURE
1 1999/1999 - 1 2003/2023
HIGH SCHOOL
A - LEVELS
1 1996/1993 - 1 1999/1999
Monika EdwardsOPERATIONS MANAGER