Overview
Work history
Skills
Timeline
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Monika Czipszer

Norwich,Norfolk

Overview

10
10
years of professional experience

Work history

Sales advisor

Watson Fuels
Norwich
11.2024 - Current
  • Handling high volumes of inbound and outbound calls, converting inquiries into confirmed orders while maintaining a high call-to-sale conversion rate.
  • Consistently met daily and monthly targets.
  • Negotiating prices to maximise profit
  • Upselling customers & Cross selling

Business development executive

Impact CSL
Norwich
11.2021 - 11.2024
  • Research businesses that would be eligible to take advantage of the R&D scheme.
  • Generate leads for the BDM team to convert and sit appointments.
  • Organise and give myself an insight on leads that I have booked that may have been missed and re-engage with those clients to see if they want another appointment.
  • Give brief introductory to potential clients unaware of the scheme.
  • Offer advice to the BDMs on the business they’re about to sit and the kind of client that they’re about to talk to making it easy for them to gain an understanding and build rapport with the clients.
  • Consistently exceeded monthly sales targets by diligently managing appointments and employing clear, concise methods for tracking bookings. Proactively followed up with clients who stalled in the sales funnel, identifying reasons for their hesitation and developing strategies to re-engage them.

Compliance administrator

Quattro Recruitment/Gap Healthcare
Norwich
09.2018 - 11.2021
  • Ensured full compliance with legal and contractual requirements across all recruitment processes, including Right to Work checks, DBS applications, references, and onboarding documentation.
  • Organising Nurses and Support workers training sessions with trainers.
  • Running payroll for our employees and chasing timetables. Making sure payments are correct with clients.
  • Met compliance targets and turnaround times, consistently achieving individual and team performance targets.
  • Collated and reviewed statutory certification and evidence of other mandatory maintenance tasks, filing and uploading into company systems.
  • Supported internal and external audits, helping the team maintain 100% pass rates on compliance inspections.
  • Processed and verified candidate compliance packs within tight deadlines, supporting recruiters in meeting start dates without delays.
  • Liaised with candidates, recruitment consultants, and external bodies to resolve documentation issues quickly and professionally.
  • Managed internal compliance trackers and produced regular audit and KPI reports for management and clients.

Sales assistant

Sports Direct
Norwich
06.2015 - 08.2018
  • Served high volumes of customers in fast paced service environment.
  • Processed cash and card payment
  • Complaint handling
  • Maintained strong product knowledge across all departments to advise customers effectively and boost upselling opportunities.
  • Supported store operations including merchandising, promotional displays, and maintaining store cleanliness.

Skills

  • Strong Communication & Interpersonal Skills
  • Attention to Detail
  • Time Management & Prioritization
  • Problem Solving & Initiative
  • Team Collaboration
  • Adaptability in Fast-Paced Environments
  • Client Relationship Management
  • Lead Generation & Conversion
  • Sales Target Achievement
  • Upselling & Cross-selling Techniques

Timeline

Sales advisor

Watson Fuels
11.2024 - Current

Business development executive

Impact CSL
11.2021 - 11.2024

Compliance administrator

Quattro Recruitment/Gap Healthcare
09.2018 - 11.2021

Sales assistant

Sports Direct
06.2015 - 08.2018

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Monika Czipszer