Job Search Status
Open to workDesired Job Title
Work From Home AgentSchedulerWork Type
Full timePart timeLocation Preference
HybridLocation: Dasmariñas City, Philippines
Open to relocation: Yes
Open To Work
Monica Doreen Veluz
Dasmariñas City,Philippines
Work Preference
Summary
Customer-focused banking professional with strengths in client support, product knowledge and digital banking services. Resolves queries, recommends suitable services and maintains positive customer relationships. Adapts to changing branch needs while delivering accurate, courteous service.
Overview
10
10
years of professional experience
2017
2017
years of post-secondary education
Work History
Bank Teller
Bdo unibank inc
06.2016 - Current
- Maintained confidentiality of customer information, adhering to data protection regulations.
- Managed customer transactions efficiently, facilitating smooth operations at the single window service point.
- Maintained up-to-date knowledge of banking products, services, and best practices through continuous learning.
- Collaborated with team members to resolve customer issues, delivering solutions in a timely manner.
- Processed customer transactions accurately and efficiently, including deposits, withdrawals, and transfers.
- Delivered exceptional customer service, resolving queries and complaints to ensure satisfaction.
- Conducted daily cash counts and reconciliations, maintaining financial integrity at the single window.
- Recommended bank products and services to current and prospective customers.
- Responded and assisted customers with account inquiries and updates.
- Facilitated foreign currency transactions, including exchanges and transfers, with attention to detail and accuracy.
- Identified customer needs, recommending suitable banking products and services to enhance financial well-being.
- Conducted daily balancing of cash drawer, ensuring accuracy in transactions and reporting any variances.
- Engaged in cross-selling activities, contributing to the branch's financial goals and customer satisfaction levels.
- Responded to customer enquiries with detailed information, promoting a positive service experience.
- Answered customer queries about product prices, product availability and service changes.
- Maintained accurate records of all transactions, adhering to compliance and regulatory requirements.
Education
Bachelor of Science - Computer Science
Eulogio Amang Rodriguez Institute of Science And Technolog
General Mariano Alvarez, CAV01-2016
Skills
- Customer service
- Accurate cash handling
- Document verification
- Written communication
- Customer relationship management
- Digital banking services
- Listening actively
- Microsoft office suite proficiency
- Professionalism
- Data entry accuracy
- Record-keeping
- Client confidentiality
Timeline
Bank Teller
Bdo unibank inc
06.2016 - Current
Bachelor of Science - Computer Science
Eulogio Amang Rodriguez Institute of Science And Technolog