MONICA SANKAR
Coventry,United Kingdom
Summary
Accomplished Business Analyst with over 12+ years of experience in delivering tailored technology solutions. Adept at running Gap Analysis sessions, training and user engagement sessions. Focuses on constantly devising methods for process improvement, products, market adaptability and providing better value to customers in HRIS systems, enterprise mobile applications, Retail, ERP, FMCG, E-Commerce domains.
Innovative Senior Business Analyst known for delivering actionable insights and driving process improvements. Led cross-functional teams to streamline operations, resulting in significant cost reductions and improved efficiency. Excel at stakeholder communication, ensuring alignment and successful project outcomes.
Overview
15
15
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Senior Business Analyst
RR Donnelley
, India
09.2018 - 03.2025
- Company Overview: Software as a Service| SaaS
- Role – Product Owner & Scrum Master
- Products - HCM(Web Portal, Mobile App), Chatbot – APAC,ZOHO, Leena AI
- Led API integrations for third-party recruitment ATS, survey management, and rewards programs
- Spearheaded SaaS-based HRIS product development, improving automation by 20% and engagement by 25%
- Collaborated across the SDLC with developers, QA, and UX/UI teams to enhance product functionality
- Managed a mobile app development team for an enterprise application, increasing utilization by 65%
- Developed finance tools leveraging automation and data visualization, reducing manual processes by 55%
- Successfully implemented Agile best practices, reducing time-to-market by 20%
- Risk management through RAID log maintenance to identify and resolve project roadblocks
- Awarded “Delivery Excellence” award for Q1, 2020, Q4 2020 & “Going the Extra Mile” award for Q2, 2020
- Received “Limelight & Employee of the year” award for Q4, 2019
- Software as a Service| SaaS
- Streamlined business processes for increased efficiency.
- Optimised resource allocation to enhance operational efficiency.
- Assessed competitor strategies for improved market positioning.
- Conducted risk assessments to mitigate potential issues.
- Fostered relationships with stakeholders to ensure project alignment with business goals.
- Maximised project ROI, performing user acceptance testing (UAT) to validate user requirements and expectation.
- Tested and maintained system operations to standardise workflow.
- Distilled complex data into actionable solutions and simplified concepts to guide business strategy.
- Drafted procedure manuals, work definitions and standard operating procedures by job title or work area.
- Prepared proposals with revised methods, new strategies and redefined functions.
Project Lead
Botree Software
02.2018 - 09.2018
- Company Overview: Software as a Service |SaaS
- Customers – Tata Chemicals, India | Kellogs, Indonesia | MARS, Europe
- Product – Distributor Management System for FMCG, CPG, Retail
- Managed web-based distribution management system that spanned across the complete supply chain functions of order lifecycle from order, procurement to payments & settlement
- Proven successful PILOT implementation for 9 stockists with Fresh DB
- Partnership with implementors to implement systems for 800 stockists, 25 per day across India
- Good understanding of “Brick & Mortar” store system architecture
- Coordination with finance and accounts team for Invoices and Payment Settlements
- Handled multiple international brands simultaneously
- Conduct matching and mapping workshops
- Develop rational timelines, budget to ensure effective resource utilisation and timely delivery
- Software as a Service |SaaS
Project Co-ordinator
IVY Mobility
01.2016 - 02.2018
- Company Overview: Product as a Service| PaaS
- Customers – Coca Cola (Nigeria); Johnson & Johnson (India); Eureka Forbes(India);
- Product – Web and Mobile app to manage salesforce operations for FMCG, CPG, Retail
- On time delivery of a green field project for Coca Cola, Nigeria and implemented a unique bottle returns concept for this customer
- Implemented multiple offers and promotions for Johnson & Johnson on the mobile app that increased orders and sales percentage by 28%
- Designed and developed cloud based mobile applications for order managements and settlement
- Experience working in cashless, real-time inventory, sales update, digital wallet, regulations, refunds and card payment authorizations
- Real time route management and GPS tracking of Go to market salesmen
- Product as a Service| PaaS
Business Analyst
Redisolve Software
06.2014 - 01.2016
- Customers – IIT, iGTB,World of Wipes(Emirates), Cochlear (Australia)
- Product – Education, CPG, FMCG, E-Commerce;
- Working with Drupal CMS for iGTB and IIT websites
- Configuring Magento platforms for WoW and Cochlear clients
- Collecting business requirements
- Creating and maintaining various documents, such as business cases, user stories, wireframes, data models, and test cases
Associate Software Developer
Mphasis, an HP Company
08.2010 - 09.2012
- Customers – Swiss Airlines; Malmo Aviation, Brussels Airlines, American Airlines
- Product – Departure Control System, Reservation System
- Develop and maintain reservation and departure control system for various multinational airlines
Education
Master of Business Administration - HR Finance
Amity University
India 08.2012 - 06.2014
B.Tech - Information Technology
Anna University
01.2006 - 01.2010
Skills
- Product Roadmap Development
- Product Backlog Management
- Project Management Skills
- Industry Trends
- Market Research
- UI/UX Design Collaboration
- Cross functional collaboration
- API Integrations/Postman
- Change Management
- Communication Skills
- User Engagement Optimization
- Quality Assurance
- User Acceptance Testing (UAT)
- Release Management
- End User Training
- Product Demo & Presentation
- ZOHO
- Google Suite
- MS Office
- Balsamiq Wireframes
- VSTS
- MS Visio
- Azure DevOps (ADO)
- JIRA
- Performance metrics evaluation
- Knowledge of crm systems
- Big Data analytics
- Enterprise Resource Planning
Certification
- Google Data Analytics, Coursera, 01/2024
- Advanced Agile Product Management, Institute of Product Leadership, 10/2022
- Business Analysis Certification Program – The Tools, Udemy, 09/2018
- Java Certification, Sun Microsystems, 07/2010
TOOLS
- ZOHO
- Google Suite
- MS Office
- Balsamiq Wireframes
- VSTS
- MS Visio
- Azure DevOps (ADO)
- JIRA
Timeline
Senior Business Analyst
RR Donnelley
09.2018 - 03.2025
Project Lead
Botree Software
02.2018 - 09.2018
Project Co-ordinator
IVY Mobility
01.2016 - 02.2018
Business Analyst
Redisolve Software
06.2014 - 01.2016
Master of Business Administration - HR Finance
Amity University
08.2012 - 06.2014
Associate Software Developer
Mphasis, an HP Company
08.2010 - 09.2012
B.Tech - Information Technology
Anna University
01.2006 - 01.2010
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