Monica Palmer
Burton,Staffordshire
Summary
Detail-oriented Registered Nurse with excellent communication and interpersonal skills, proficient in both English and Afrikaans. Demonstrates a solid grasp of computer systems, including the TrakCare system, with proven ability to configure functionality effectively. Known for problem-solving aptitude and the ability to multitask within tight time constraints, complemented by good computer skills and a fast learning capability.
Benefiting from experience working effectively as part of a multi-disciplinary team with over 27 years post-registration experience, committed to providing the highest possible quality of care.
Overview
28
28
years of professional experience
3
3
years of post-secondary education
Work History
Clinical Process Specialist and Inpatient SME
Nuffield Health
Epsom, Surrey
04.2024 - Current
- Specialised in clinical processes and inpatient systems for EPR programme
- Collaborated with ISC to optimise patient pathways to ensure safety and efficiency
- Implemented EPR records in ITU, including build and configuration of new functionality
- Designed and planned end to end testing of solutions
- Executed upgrade testing and addressed identified issues, using post patch actions configurations
- Supported hospital sites with Hypercare during Go Live of TrakCare
Staff nurse
Sunward Park Hospital
Boksburg, South Africa
06.2003 - 10.2025
- Planned, implemented and evaluated patient care across diverse medical and surgical conditions
- Provided expert venepuncture and cannulation services to ensure effective patient care
- Performed catheter insertions for male and female patients, including naso-gastric tube procedures
Ward Manager
Nuffield Health Hospital
Littleover, Derby
02.2017 - 04.2024
- Managed 29 staff while overseeing operations of a 38-bed elective surgery ward
- Supervised clinical tasks to maintain quality patient care across shifts.
- Ensured compliance with all hospital policies and procedures, promoting a professional work environment.
- Managed complaints, ensuring the ward team proactively engaged with patients and families to achieve best outcome.
- Conducted regular meetings, fostering open communication among the staff members.
- Facilitated staff scheduling, ensuring round-the-clock patient care.
Senior staff nurse / Ward Sister
Nuffield Health Hospital
Littleover, Derby
07.2017 - 04.2022
- Planned, implemented and evaluated care of elective surgery patients
- Mentored student and junior nurses, building confidence and competence to ensure outstanding patient provisions.
- Dealt with emergencies with calm and composure.
- Demonstrated excellent time management skills whilst handling multiple responsibilities simultaneously in a fast-paced environment.
- Coordinated with multidisciplinary health care team members to optimise patient outcomes.
- Deputise for ward manager when required
Nurse Advisor
Healthcare At Home
Burton-on-Trent, Staffordshire
02.2011 - 06.2013
- Provide effective telephone support to patients through a virtual ward model.
- Triage patients, through telephone consultation.
- Provided health advice and guidance tailored to individual patient needs
- Referred patients to suitable healthcare professionals for specialised support
- Utilised various computer software programmes
Staff nurse
Nations Healthcare
Burton-on-Trent, Staffordshire
05.2009 - 02.2011
- Plan, implement and evaluate care of day case surgical patients.
- Updated and developed post-operative patient information as staff nurse
- Mentored students, supervised and assessed learning of student nurses as well as new and junior staff. Acted as preceptor for newly qualified staff.
Staff nurse
Bridge Court Nursing Home
Burton-on-Trent, Staffordshire
03.2004 - 08.2007
- Planned, implemented and evaluated care plans for nursing home residents as a staff nurse
- Managed staff and operations of 40-bed unit
- Administered medication with meticulous attention to detail.
Phlebotomist
Van Drimmellen Laboratories
Sandton, South Africa
08.2000 - 06.2003
- Assisted in training new staff on phlebotomy procedures, leading to smoother operations.
- Collected blood samples, selecting appropriate vacutainer tubes, syringes and needles for collection.
- Applied good clinical practices to maintain high quality service.
Registered nurse
Sandton Medi-clinic
Sandton, South Africa
12.1999 - 08.2000
- Planned, implemented and evaluated care for patients with neurological conditions
- Ensured adequate pain relief for all patients as needed.
- Assisted doctors during examinations and procedures, enhanced efficiency.
Registered nurse
Pretoria-West Hospital
Pretoria, South Africa
01.1998 - 12.1999
- Implemented and evaluated patient care for diverse medical and surgical conditions
- Dressed surgical wounds, monitored healing and replaced bandages to prevent infections.
- Maintained accurate, up-to-date patient records, maximising data accuracy.
Education
Diploma in nursing science and midwifery - Nursing Science
S.G.Lourens Nursing College
South Africa 01.1994 - 01.1997
Skills
- Excellent communication skills
- Strong presentation skills
- Knowledge of TrakCare system and configuration of functionality
- English and Afrikaans Proficiency
- Good computer skills and fast learner
- Ability to multi task within tight time constraints
- Problem-Solving Aptitude
- Solid grasp of computer systems
References
References available upon request.
Timeline
Clinical Process Specialist and Inpatient SME
Nuffield Health
04.2024 - Current
Senior staff nurse / Ward Sister
Nuffield Health Hospital
07.2017 - 04.2022
Ward Manager
Nuffield Health Hospital
02.2017 - 04.2024
Nurse Advisor
Healthcare At Home
02.2011 - 06.2013
Staff nurse
Nations Healthcare
05.2009 - 02.2011
Staff nurse
Bridge Court Nursing Home
03.2004 - 08.2007
Staff nurse
Sunward Park Hospital
06.2003 - 10.2025
Phlebotomist
Van Drimmellen Laboratories
08.2000 - 06.2003
Registered nurse
Sandton Medi-clinic
12.1999 - 08.2000
Registered nurse
Pretoria-West Hospital
01.1998 - 12.1999
Diploma in nursing science and midwifery - Nursing Science
S.G.Lourens Nursing College
01.1994 - 01.1997
Similar Profiles
DOMINIC PARKESDOMINIC PARKES
Theatre Practitioner at Nuffield HealthTheatre Practitioner at Nuffield Health
Nori KovacsiNori Kovacsi
Duty manager at Nuffield HealthDuty manager at Nuffield Health
Ian ArthurIan Arthur
Driver Technician at Nuffield HealthDriver Technician at Nuffield Health