Monica Moreira
Hospitality/Events Assistant
Petersfield,Hampshire
Summary
Proactive Hospitality Worker with in-depth understanding of operational practices and logistics coordination. Proficient in day-to-day operations, catering and event preparations. Successful record of managing budgets, controlling inventory and motivating team members to boost productivity. Knowledgeable about keeping food service operations in line with budget, quality and performance requirements. Skilled in developing relationships with staff, vendors and guests that promote loyalty and team success. Strong trainer, communicator and problem-solver with a self-motivated nature.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
Work History
Barista
BaxterStorey
Milton Keynes
08.2019 - 12.2019
- Produced high-volume coffee orders quickly and accurately, meeting customer demand.
- Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
- Trained new team members with positive reinforcement and respectful, motivational coaching.
- Communicated clearly with team of baristas, management and other front-of-house staff to minimise mistakes.
Hospitality team leader
Graysons Catering, Royal College of Oncology and Gynecology
Regents Park, London
01.2017 - 10.2018
- Speak with organizers and make sure all details are correct, managing food and drinks service, seated lunches and dinners ( silver service), buffet style service
- Identified and maximised upselling opportunities to increase sales and profits.
- Delivered functions and events to required standards in collaboration with events coordinator.
- Oversaw food preparation and production standards by implementing high quality control measures.
- Worked with vendors to set delivery schedules and achieve cost-effective supply replenishment.
- Maximised company profits through rigorous analysis and control of both portioning and wastage.
Hospitality Surpevisor
Ch&Co Catering, IET London, Savoy Place and Royal College of Surgeons
Holborn
04.2012 - 11.2016
- Optimised guest and staff comfort by supervising immaculate presentation of front-of-house and back-of-house areas.
- Supported and trained teams, leading by example to promote excellence in their roles.
- Oversaw completion of pre and post-service checklists and cleaning schedules for food services.
- Liaised with chef on duty to provide seamless food service and communicated with head chef to provide feedback on same
- Delivered functions and events to required standards in collaboration with events coordinator.
- Controlled food and beverage inventory, strategically ordering supplies and anticipating consumer demands to prevent out-of-stock items.
Breakfast server
Sidney Hotel
London
01.2011 - 03.2012
- Serving traditional English breakfast, making coffee's, toasts, and in charge for maintaining rooms clean.
- Delivered exceptional, friendly and fast service.
- Checked on tables to ensure guest satisfaction, anticipated additional needs and happily fulfilled additional requests.
- Topped up condiment and cutlery stations to meet customer demand.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
Assistant Manager
Look Lounge Bar
Viseu, Portugal
01.2008 - 01.2010
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Built customer relationships with consultative sales approach.
- Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
- Completed opening and closing procedures multiple times per week, completing reporting and security tasks.
- Demonstrated conflict management strategies when handling heated discussions between staff and customers.
Education
High School Diploma - Ciences
Escola Secundaria Felismina Alcantara
Mangualde, Viseu, Portugal2008
Bachelor of Science - Business
Roehampton University
London 2015.09 - 2016.12
Skills
- Cooperative team player
- Hospitality service expertise
- Dietary requirement awareness
- POS systems
- Inventory temperature control
- Quick learner
- Strong communication
- Cash register operation
- Teamwork and collaboration
- Coffee machinery operation
- Highly organised
Languages
English
Advanced
Timeline
Barista
BaxterStorey
08.2019 - 12.2019
Hospitality team leader
Graysons Catering, Royal College of Oncology and Gynecology
01.2017 - 10.2018
Bachelor of Science - Business
Roehampton University
2015.09 - 2016.12
Hospitality Surpevisor
Ch&Co Catering, IET London, Savoy Place and Royal College of Surgeons
04.2012 - 11.2016
Breakfast server
Sidney Hotel
01.2011 - 03.2012
Assistant Manager
Look Lounge Bar
01.2008 - 01.2010
High School Diploma - Ciences
Escola Secundaria Felismina Alcantara
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