Monica Ilyas
London,ENG
Summary
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, Banking, Finance, and Insurance, Mortgage Advisor and customer service improvements. Organized and dependable Private Banking Executive with 14 years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.
Overview
20
20
years of professional experience
2006
2006
years of post-secondary education
Work History
Learning Support Assistant
R J Mitchell Primary School
London , ENG
05.2024 - Current
- Collaborated over 2 years and plus with teachers for development of effective learning plans.
- Maintained accurate records of pupil attendance, contributing towards administrative efficiency.
- Prepared classroom resources to facilitate smooth lesson delivery.
- Supported children with special educational needs, promoting inclusivity within the school environment.
Teaching Assistant Level 2
Little Ilford Secondary School
London , England
01.2023 - 04.2024
- Supported teachers in planning school trips, ensuring safety guidelines were adhered to.
- Assisted students with special needs, nurturing their academic development.
- Enhanced student understanding by creating and implementing creative lesson plans.
- Implemented behavioural management techniques for maintaining discipline within the classroom.
- Encouraged student participation during lessons, enhancing their confidence and engagement levels.
Private Banking Relationship Manager
Noor Bank
Dubai , UAE
02.2013 - 12.2021
- Promoted new products and services based on individual client needs.
- Built strong rapport with clients by conducting regular review meetings.
- Managed high-value accounts to protect and grow clients' wealth.
- Collaborated closely with other departments to deliver seamless service experience for clients.
- Identified potential clients for business expansion through diligent networking efforts.
- Resolved complex customer issues promptly, upheld high standard of customer satisfaction.
Business Development Manager
Citibank
Dubai , UAE
05.2011 - 06.2013
- Unveiled new revenue streams through diversification strategies.
- Delivered excellent customer service by addressing queries promptly and effectively.
- Developed strategic partnerships for sustained growth.
- Streamlined processes to improve overall efficiency.
- Assessed competitor activities for strategic positioning.
- Managed key accounts, ensuring high levels of customer satisfaction.
- Collaborated with stakeholders to align business goals and objectives.
Senior Customer Relationships Officer
Emirates NBD Bank
Dubai , UAE
02.2006 - 07.2011
- Enhanced customer loyalty by developing and implementing strategic relationship management programmers.
- Worked closely with sales team to identify upselling opportunities whilst resolving queries.
- Implemented new CRM system for more efficient data management and tracking of customer interactions.
- Coordinated cross-departmental efforts, resulting in a unified approach towards customer relationship management.
- Fostered strong relationships with high-value customers to increase retention rates.
Senior Sales Officer
Royal Bank of Scotland
Dubai , UAE
12.2004 - 01.2006
- Managed key accounts with excellent customer service, fostering loyalty.
- Streamlined sales processes by integrating latest CRM software tools.
- Conducted competitor analysis to stay ahead in the industry.
- Attended trade shows for network expansion and prospective client engagement.
Education
BBA - Marketing, Finance, Accounting, Management
University of Punjab
Jhelum 04.2006
Skills
- Microsoft Office Word, Excel and PowerPoint
- CRM Finacle, Delta
- Data Analyst: Ensure data quality and accuracy
- Spreadsheets and Databases: MS Excel, SAP BI
Custom
- Experience of working with children and young people with learning difficulties
- Experience of working in school education system
- Excellent communication and interpersonal skills
- Sensitivity, tact and diplomacy
- An open minded and sensitive approach
- Ability to explore emotional issues with children, young people and adults
- Ability to work as part of a team
- Ability to work under pressure
- Understanding of confidentiality and how to deal with sensitive information
- Understanding of cultural and religious diversity
Timeline
Learning Support Assistant
R J Mitchell Primary School
05.2024 - Current
Teaching Assistant Level 2
Little Ilford Secondary School
01.2023 - 04.2024
Private Banking Relationship Manager
Noor Bank
02.2013 - 12.2021
Business Development Manager
Citibank
05.2011 - 06.2013
Senior Customer Relationships Officer
Emirates NBD Bank
02.2006 - 07.2011
Senior Sales Officer
Royal Bank of Scotland
12.2004 - 01.2006
BBA - Marketing, Finance, Accounting, Management
University of Punjab
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