Summary
Overview
Work history
Education
Languages
References
Timeline
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Monica Carpena

Monica Carpena

Tunbridge Wells,Kent

Summary

With a background in modelling and experience representing a Portuguese designer, I have developed a strong sense of style and a deeper understanding of the fashion world. I also have solid customer service experience, both from working in retail and running my own pet sitting business, where I learnt the importance of reliability, attention to detail, and building strong client relationships.

I have always had a sharp eye for fashion and a passion for creating positive customer experiences, making me confident in my ability to contribute to a dynamic and self-conscious team.

Overview

21
21
years of professional experience
1
1
year of post-secondary education

Work history

Owner at Pawsitively Amazing Pet Sitting

Self employed
Royal Tunbridge Wells, Kent
09.2016 - Current
  • Streamlined operations for improved efficiency and productivity.
  • Boosted customer satisfaction with consistent quality control measures.
  • Managed daily operations, ensuring smooth running of the business.
  • Provided exceptional customer service, resulting in repeat business.

Style advisor

Blue Diamond
Royal Tunbridge Wells, Kent
08.2024 - 01.2025
  • Maintained up-to-date knowledge of current trends, leading to better customer guidance.
  • Enhanced customer shopping experience by providing personalised style advice.
  • Boosted customer confidence with appropriate outfit suggestions.
  • Utilised deep knowledge of fashion trends to boost customers' wardrobe versatility.
  • Fostered strong client relationships through attentive service.
  • Arranged visually appealing displays to entice potential buyers.
  • Managed stock control and ordering process to maintain inventory levels.
  • Ensured high level of customer satisfaction by resolving fashion queries promptly.
  • Improved store aesthetics with visual merchandising techniques.
  • Offered detailed product information, enhancing buyer decision making process.
  • Provided expert fashion advice for increased sales.
  • Consulted with clients to understand and meet individual beauty needs.

Supervisor

The Big Fill Ltd
Southborough, Kent
10.2012 - 09.2016
  • Fostered a positive work culture to boost employee morale.
  • Identified potential risks and mitigated them through proactive measures.
  • Promoted a safe work environment by enforcing strict adherence to safety regulations.
  • Assisted in the recruitment process for hiring quality staff members.
  • Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
  • Managed daily operations to increase productivity.
  • Maintained team-oriented atmosphere with open communication and quick conflict resolution.
  • Improved workplace safety to reduce accidents and near-misses.

Freelance Showroom Model

Self employed
London, City of London
05.2004 - 03.2012
  • Participated in fittings and tailoring sessions to ensure perfect garment fit for runway shows.
  • Provided crucial feedback on garment fit and design details back to designers leading to improved final products.
  • Promoted brand awareness through participation in public relations events and initiatives.
  • Supported other models backstage leading to an overall atmosphere of camaraderie which positively reflected on stage presence during fashion shows.
  • Represented high-end fashion brands.
  • Demonstrated versatility in modelling a variety of styles from casual wear to couture gowns for diverse audiences.
  • Exercised regularly and followed strict dietary plans to maintain optimal physique.
  • Participated in fittings and rehearsals for flawless presentation and alignment with designer specifications.
  • Improved modelling performance using past feedback and criticism.

Education

Neuro Linguistic Programming - Pseudoscientific

NLP World - Paul McKenna
London
09.2005 - 05.2006

Languages

English
Proficient (C2)
Portuguese
Proficient (C2)

References

References available upon request.

Timeline

Style advisor

Blue Diamond
08.2024 - 01.2025

Owner at Pawsitively Amazing Pet Sitting

Self employed
09.2016 - Current

Supervisor

The Big Fill Ltd
10.2012 - 09.2016

Neuro Linguistic Programming - Pseudoscientific

NLP World - Paul McKenna
09.2005 - 05.2006

Freelance Showroom Model

Self employed
05.2004 - 03.2012

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Monica Carpena