Monica Bumbury

Provide exceptional customer service and administrative support to Imperial’s Finance Service Centre, delivering expert advice and accurate information on the College's finance services. Ensure precision when managing customer expenses for payment, clinical trials, and finance systems, as well as customs clearance documentation on behalf of the College. Assist in the correct allocation of budget codes, ensuring compliance and accuracy across all financial transactions.

• Collaborated with team members, leading to improved work output.
• Assisted in the organisation of centre events, enhancing community engagement.
• Devised new programmes and monitored client progress.
• Developed new or modified existing routines to avoid injuries.

Delivered exceptional customer service to UCL staff, students, and visitors, effectively supporting individuals from diverse backgrounds, including those with hearing impairments. Managed reception duties, meeting room bookings, petty cash, finance reports, staff leave, and travel arrangements and itineraries. Assisted with overseas staff visas and inductions, and maintained MyFinance Oracle for expenses and grant applications. Oversaw office management for the Centre, streamlining the grant application process. Played a key role in supporting large training events and contributed to the Centre’s funding campaign, pitching to the Wellcome Trust.

Provided administrative support to the School's Premises Team and Manager, including diary management, customer service, email coordination, and updating premises reports. Organised office systems, enabling the team to efficiently manage appointments and ad-hoc tasks.