Monica-Anamaria Dorobantu-Pirvu

Read and analyse academic reports, course proposals, or strategic documents before meetings.

Offer honest, constructive insights into the student experience, highlighting areas for improvement in teaching, learning resources, and support services.

Participate in meetings, focus groups, or interview panels to advocate for student interests.

Critically evaluate handbooks and program specifications to identify gaps and student facing issues.

Review academic documentation for new course approvals.

Played a key role in ensuring student voice is heard at all levels throughout the University.

Worked constructively with staff to develop solutions to issues.

Reported back to course students about the outcomes of meetings, actions taken, and the impact of their feedback.

Kept an online journal of activities to track impact and share successes.

Maintaining and monitoring the Practice appointments system.

Processing face to face and telephone requests for appointments, visits and telephone consultations and ensuring calls are dealt with in the appropriate manner.

Actioning emails from doctors and nurses or other members of the team and tasks on the clinical system.

Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures.

Booking, canceling, or rescheduling appointments and preparing notes for clinics.

Ensuring accurate data entry into electronic patient record systems and maintaining patient confidentiality.

Meeting and greeting patients, providing a first point of contact, handling telephone enquiries, and managing emails.

Acted as a key link between the office and production departments, ensuring clear communication of daily targets and safety protocols.

Planned training programmes to develop employee skills and ensure compliance.

Raised Purchase Order numbers and processing invoices.

Registered providers and suppliers with Accounts.

Maintained accurate and up-to-date employee training records.