MONI SHARAN
Trowbridge,Wiltshire
Summary
- Hardworking Team-Member with good people skills and willingness to help teammates. Rises to every challenge and seeks out opportunities to serve guests. Always ready to learn and expand abilities.
- Energetic worker dedicated to creating fun environment and helping participants enjoy events. Works well within teams to develop creative ideas and solve diverse problems impacting guest safety and satisfaction.
- Flexible customer service team member focused resolving customer concerns and enquiries. Skilled at accurately documenting call details, preparing reports and organising documentation. Offers helpful answers and relevant information to retain business.
- Motivated customer service team member eager to streamline operating procedures to maximise team efficiency and customer satisfaction. Specialises in quality, speed and performance improvements
- Knowledgeable teaching professional experienced delivering lectures, inspiring discussions and leading hands-on activities. Encourages students to reach personal potential through direct learning and perseverance. Versed in in-person and remote learning.
- Passionate Primary School Teacher with more than 3 years of experience in developing and implementing diverse and creative curriculums. Highly skilled at motivating students through positive encouragement and reinforcement of concepts via interactive classroom instruction and observation. Successful in helping students develop strong literacy, numeracy, self-esteem and responsibility.
- Caring Primary School Teacher skilled in working with diverse student classrooms.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Team member
KFC (euro garage)
Trowbridge, Wiltshire
03.2023 - Current
- Coordinated parking flow to maximise space use, ticket sales and drive safety.
- Kept track of allergies and dietary restrictions, verifying delivery of correct meals and snacks for camper needs.
- Helped visitors load onto rides, secure safety connectors and leave rides at end of turns.
- Completed daily cleaning lists to maintain tidy and welcoming dining areas.
- Warmly greeted customers and proactively reduced wait times.
- Directed guests to correct seating locations and answered questions about facility amenities.
- Received complaints and feedback, escalating as necessary for swift resolution.
- Monitored crowd to proactively identify problems and keep groups under control.
- Prepared premises and supplies for arriving guests.
- Delivered reliable customer service with attention to detail even under high pressure.
- Sold and served refreshments to customers, promoting fun atmosphere and driving revenue gains.
Analyst
Eclerx pvt.LTd.
Chandigarh, INDIA
05.2022 - 01.2023
- Processed and issued refunds, exchanges and credit notes, providing tailored solutions to customer issues.
- Completed transactions to replace or exchange defective items.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Employed active listening and product expertise to successfully resolve inbound queries.
- Maintained excellent client satisfaction by providing in-depth support.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Listened actively to offer accurate information and best solution to their needs.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Followed scripts when answering common customer questions.
- Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Built customer rapport by providing friendly, genuine service, increasing customer retention by [Number]%.
Teacher of science
Leading senior secondary school
Hisar, Haryana,INDIA
02.2022 - 01.2023
- Provided extra resources, support and interventions to help struggling students catch up.
- Followed health and safety procedures to keep students safe.
- Planned and supervised educational excursions for enhanced student engagement.
- Implemented behaviour management strategies for optimised learning environment.
- Collaborated with dedicated team of subject specialists to design high quality science curriculum for secondary school students.
- Collaborated with teaching assistants and mentors to deliver additional support to struggling students.
- Made classrooms safe environments for students to comfortably ask questions and voice concerns.
- Supported department development plans to meet new national curriculum requirements.
- Maintained inventory of instructional materials, laboratory equipment and aids, ordering any low-stock items.
- Prioritised strategies to develop responsible, independent learners.
- Created and marked homework, exams and class activities to monitor individuals' progress.
- Set academic targets for students, communicating constructive feedback to address obstacles to learning.
- Collected, analysed and tracked data on student progress.
- Modified educational courses to account for exam and curricula changes.
Teacher of science
Shiv senior secondary School.
Hisar, Haryana, INDIA
08.2019 - 01.2022
- Provided extra resources, support and interventions to help struggling students catch up.
- Followed health and safety procedures to keep students safe.
- Planned and supervised educational excursions for enhanced student engagement.
- Implemented behaviour management strategies for optimised learning environment.
- Collaborated with teaching assistants and mentors to deliver additional support to struggling students.
- Made classrooms safe environments for students to comfortably ask questions and voice concerns.
- Achieved target exam results for department attainment.
- Wrote suitable assessments and delivered helpful feedback to students.
- Collected, analysed and tracked data on student progress.
- Created and marked homework, exams and class activities to monitor individuals' progress.
- Planned inspiring extracurricular activities for well-rounded student socialisation and development.
- Identified student strengths and weaknesses, providing constructive feedback to improve results.
- Prepared lesson content and delivery in line with curriculum guidelines.
- Encouraged and supported students in conducting research for solo science projects.
- Assessed student performance, behaviour and class engagement.
- Utilised expert classroom management to maintain well-structured, smooth-running lessons in line with student development objectives.
- Reported on students' progress and attitude to learning at parent-teacher meetings.
- Tailored lesson content and delivery to encompass updates to Science syllabus and exam criteria.
- Taught academic scientific concepts, clearly explaining modern uses and implications to make curriculum relevant to everyday life.
- Evaluate student performance on tasks using observation, performance-based tasks and other standard test practices.
- Worked with head of science to develop, implement and monitor schemes of work, course delivery and pupil survey in line with school policy.
Education
Bachelor of Science - Botany,Zoology & Chemistry
D.N.P.G. College
Hisar,Haryana,India 08.2013 - 06.2016
Bachelor of Education - Science
M.D College Of Education
Hisar, Haryana, India 06.2017 - 06.2019
M.A In Business and Management - Management
Bath Spa University
Bath 02.2023 - 02.2024
Skills
- Customer-focus
- Did troubleshooting online with the customers in Xfinity products
- Performance management
- Security procedures
- Cash handling
- Customer service
- Schedule management
- Closing procedures
- Order accuracy
- Data entry
- Sales strategies
- Staff education and training
- Counter sales
- Menu memorisation
- Complaint resolution
- Product knowledge
- Telemarketing
- Communication skills
- Marketing
- Multilingual
- Team building
- Drinks upselling
- Problem-solving
Certification
- Have a NCC "C" Certificate with 'B' grade.
- Have a First Aid Certificate as A Medallion which is passed by Red Cross Society in INDIA.
Languages
English
Advanced (C1)
Hindi
Proficient (C2)
Punjabi
Advanced (C1)
Affiliations
- Travelling. You’re outgoing, adventurous, and broad-minded. Diversity is a popular corporate value, and this is a great way of showing you match it.
- Public speaking. Shows overall confidence and skills in verbal communication. Great for sales or customer-focused jobs.
- Running. You’re determined, competitive, and goal-driven.
- Dancing for the enjoy and fun.
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Team member
KFC (euro garage)
03.2023 - Current
M.A In Business and Management - Management
Bath Spa University
02.2023 - 02.2024
Analyst
Eclerx pvt.LTd.
05.2022 - 01.2023
Teacher of science
Leading senior secondary school
02.2022 - 01.2023
Teacher of science
Shiv senior secondary School.
08.2019 - 01.2022
Bachelor of Education - Science
M.D College Of Education
06.2017 - 06.2019
Bachelor of Science - Botany,Zoology & Chemistry
D.N.P.G. College
08.2013 - 06.2016
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