Summary
Overview
Work history
Education
Skills
Languages
Work availability
Timeline
Barista

Monet Madu

London,England

Summary

Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations. Friendly and enthusiastic Waitress adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work. Confident, knowledgeable and committed to providing excellent customer service that improves customer retention. Experienced in designing loyalty programmes to develop fruitful and insightful customer relationships.

Overview

3
3
years of professional experience
5
5
years of post-secondary education

Work history

Barista

Neriman Gun
London, England
02.2021 - Current
  • Trained new team members with positive reinforcement and respectful, motivational coaching.
  • Created speciality drinks according to exact customer requests and preferences.
  • Produced high-volume coffee orders quickly and accurately, meeting customer demand.
  • Built and nurtured customer loyalty by remembering personal preferences.
  • Maintained clean, organised cafe work spaces, enabling co-workers to readily locate required supplies.
  • Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
  • Completed opening and closing procedures each day.
  • Controlled best before dates to properly utilise stock.

Front of house team member

Manuka kitchen
London, England
03.2023 - 06.2023
  • Elevated guest experiences by delivering tailored, personalised customer service.
  • Greeted customers warmly and professionally on arrival, promptly directing to allocated tables.
  • Maintained attractive, clean and orderly spaces, creating a welcoming atmosphere for customers.
  • Operated POS systems effectively, accurately processing numerous customer bill payments.
  • Maintained excellent food hygiene standards in line with national legislation.

Education

GCSEs -

Harris Academy Tottenham
London
09.2017 - 06.2022

AS-Level -

Uxbridge College
Uxbridge
09.2022 -

Skills

  • Active listening
  • Speedy and efficient
  • New staff training
  • Customer and client relations
  • Multitasking and prioritisation
  • Flexible
  • Telephone skills
  • Clean and neat
  • Performance improvement
  • Hospitality service expertise
  • Cash register operation
  • Issue handling
  • Attention to detail

Languages

English
Native
Spanish
Beginner

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline

Front of house team member

Manuka kitchen
03.2023 - 06.2023

AS-Level -

Uxbridge College
09.2022 -

Barista

Neriman Gun
02.2021 - Current

GCSEs -

Harris Academy Tottenham
09.2017 - 06.2022
Monet Madu