Summary
Overview
Work history
Education
Skills
Languages
Accomplishments
ADDITIONAL WORK EXPERIENCE
EXTRA-CURRICULAR ACTIVITIES
Timeline
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Monaishah Noronha

London,Essex

Summary

Hardworking recent university graduate with experience in customer service seeking to learn new skills and gain a deeper understanding of the museum and cultural management industry. Bringing forth a motivated attitude and prepared to support team efforts, taking on new challenges. Strong organisational abilities with proven successes managing multiple projects and deadlines.

Overview

2
2
years of professional experience

Work history

TICKET SALES AND ACCESS INFORMATION ASSISTANT

Royal Collection Trust
London
2025.06 - 2025.09
  • Processed ticket sales and responded to customer queries, resolving on the day issues, travel arrangements and optimal time management efficiently and professionally over the phone and email.
  • Consistently achieved daily sales goals and Gift Aid targets for the department.
  • My return to this role included additional responsibilities such as providing high-quality customer service to visitors with access requirements and being on the travel trade team within the department.
  • Monitored payment deadlines for group reservations by proactively liaising with clients to follow up outstanding payments and ensure compliance with contractual agreements.
  • Produced comprehensive reports on group bookings to support operational planning of large groups on digital databases.
  • Managed confidential client information securely in line with data protection policies

CUSTOMER ASSISTANT (CLOTHING AND HOME)

Marks and Spencer
Exeter
2024.06 - 2024.08
  • Delivered high-quality customer service in a fast-paced retail environment building on my communication and interpersonal skills.
  • Resolved customer complaints with professionalism, ensuring satisfaction., resolving issues professionally and amicably.
  • Collaborated with department team members and supported cross-departmental efforts during peak trading periods to ensure seamless customer service.
  • Maintained product availability and organised shop floor to uphold high visual standards, enhancing customer experience.
  • Processed transactions, returns and exchanges in compliance with company policies and procedures.

TICKET SALES AND INFORMATION ASSISTANT

Royal Collection Trust
London
2023.06 - 2023.09
  • Managed sales and Gift Aid targets set by the department and upsold exclusive bookings and merchandise.
  • Interactions with the general public over the phone and counters, navigating language barriers and access requirements
  • Enhanced quick problem-solving skills when met by on the day issues with bookings, access requirements and security
  • Developed time management skills in adhering to strict rota times across different sites.
  • Managed confidential customer information in line with data protection policies and procedures

Education

Bachelor of Arts - History and French

University of Exeter
Exeter
09/2022 - 06/2026

A-Levels -

Ark Isaac Newton Academy
London
09/2020 - 06/2022

GCSE - undefined

Seven Kings School
London
09/2015 - 07/2020

Skills

  • Customer service

  • Attention to detail

  • Microsoft Office proficiency

  • Organisation

  • Analytical skills

  • Team-working

  • Quick learner

  • Telephone etiquette

Languages

English
Native
French
Advanced

Accomplishments

Peer-Assisted Learning (PAL) Mentor - French

  • Mentored first and second-year French students in final year through weekly learning sessions, providing academic support with grammar, vocabulary, listening and speaking skills
  • Designed and delivered engaging presentations to target the varying needs of students while fostering a supportive and inclusive environment
  • Strengthened students' academic development through constructive feedback and effective communication
  • Managed room bookings and attendance logs for the sessions
  • Acquired certificate for participation

Grand Challenges

  • Project week unique to the University of Exeter
  • Worked with an interdisciplinary group of students to produce an online magazine as a solution to gender inequality in media and film
  • Worked to daily deadlines and developed article research and writing skills
  • Increased confidence with Adobe Express to create the final product and presented the campaign to the other enquiry groups

ADDITIONAL WORK EXPERIENCE

SOCIAL MEDIA ANALYST, ChildHope UK (now dissolved), Bethnal Green, London, 07/2019

  • A two-week work experience to research how the organisation could enhance their social media presence, especially amongst a younger target audience
  • Used statistical analysis to collate trends and patterns across their various platforms i.e., Instagram, Facebook, Twitter, and the general website
  • Created a report at the end of the period and delivered recommendations to the Executive Director of the organisation

GRANT RESEARCHER, Children Change Colombia (now dissolved), Bethnal Green, London, 07/2019

  • A voluntary experience to research potential grant opportunities to fund projects in Colombia
  • Contacted potential donors through email and telephone and worked closely with the fund-raising team
  • Recorded research information digitally for future use

EXTRA-CURRICULAR ACTIVITIES

Musical Director for the University of Exeter Soul Choir and Band, Exeter,

  • This role included arranging vocal parts for the choir and managing progress to meet deadlines i.e., performance days
  • Created a teaching schedule and altered in line with rehearsal attendance and structured effective joint rehearsals with the band
  • Delegated equipment set up to other members of the committee to ensure efficiency of high-pressure performance days
  • Liaised with venues for performances, booked and transported musical equipment
  • My passion for music also extends to writing, making, and creating my own music

Timeline

TICKET SALES AND ACCESS INFORMATION ASSISTANT

Royal Collection Trust
2025.06 - 2025.09

CUSTOMER ASSISTANT (CLOTHING AND HOME)

Marks and Spencer
2024.06 - 2024.08

TICKET SALES AND INFORMATION ASSISTANT

Royal Collection Trust
2023.06 - 2023.09

GCSE - undefined

Seven Kings School
09/2015 - 07/2020

A-Levels -

Ark Isaac Newton Academy
09/2020 - 06/2022

Bachelor of Arts - History and French

University of Exeter
09/2022 - 06/2026
Monaishah Noronha