Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Monaam Tbainia

LONDON

Summary

Customer-focused professional experienced in order taking and food delivery. Offers fast, quality service with expert knowledge of menu and service practices. History building customer loyalty and earning repeat business. with extensive food and beverage knowledge. Works great with service and kitchen teams to meet customer needs. Driven Waiter offering experience and dedication to customer service. Strengths include resolving conflicts and facilitating communication between customers, kitchen staff and management. Diligent, proactive worker with strong history delivering guest satisfaction in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Waiter

Darwin brasserie/skygarden
LONDON
  • Trained waiting staff to improve service techniques,
  • Designed wine lists of over many selection
  • Accurately took orders, making menu recommendations as appropriate.
  • Pleasantly greeted guests and offered to take drink orders while assisting with menu familiarisation.
  • Served food to guests at proper temperatures by bringing items to table immediately.
  • Oversaw staff schedules according to strengths to build productive teams for each shift.
  • Tracked tables throughout meals to identify further sales opportunities.

Waiter

Bella Italia
LONDON
03.2023 - 01.2024
  • Maintained high standards of food hygiene and customer service with strong quality and accuracy.
  • Implemented upselling technique to increase beverage selling
  • Trained and supervised new staff with good retention rate.

Waiterr

Fung
London
03.2021 - 06.2022
  • Delivered quality service by providing warm and welcoming environment.
  • Guided guests through menus while demonstrating detailed knowledge of dishes and ingredients.
  • Pleasantly greeted guests and offered to take drink orders while assisting with menu familiarisation.
  • Processed payments and reduced customer wait times.
  • Managed new and existing reservations using computer software or applications.
  • Upsold sides and beverages to increase restaurant revenue.
  • Organised seating for groups and guests with special needs.

Education

Business management

East anglia
London

Skills

  • Wait staff coordination
  • Compliance standards
  • Table service
  • Food and beverage pairings
  • Upselling techniques
  • Menu memorisation
  • Wine knowledge
  • Organised and efficient server

Languages

English
Fluent
Italian
Advanced
C1
Spanish
Intermediate
French
Advanced

Timeline

Waiter

Bella Italia
03.2023 - 01.2024

Waiterr

Fung
03.2021 - 06.2022

Waiter

Darwin brasserie/skygarden

Business management

East anglia

Similar Profiles

CREATE PROFILE
Monaam Tbainia