Hi, I’m
Mona William
BARKING,Essex
Success is walking from failure to failure with no loss of enthusiasm.
Winston Churchill
Summary
As a postgraduate with years of experience in business administration. An outgoing, self-motivated person with excellent communication, and organizational skills, and the ability to work under pressure. Meet targets and deadlines and have a calm approach to tasks. Flexible, a great team player, and can take initiative when necessary.
Work History
OnlineLondon , Essex
Transcription Services
09.2011 - Current
Job overview
- Transcribed a range of research interviews online (group and individual audio interviews.
- Maintained confidentiality and privacy when typing up audio for compliant transcription services.
- Audio-typed documents quickly and accurately for reliable patient records.
- Translated audio into different languages for increased use and understanding.
At Medics Operose Healthcare Ilford, Essex
Senior Administrator
02.2023 - 10.2023
Job overview
- Knowledge and experience in using EMIS.
- Completing referrals to various routes (Pending Send).
- Processing Radiology referrals.
- Responding to patient inquiries and coordinating with rest of primary care team.
- Handling appointment inquiries and directing patients to various services.
- Keeping patient records and ensuring patient confidentiality.
- Making use of other information systems to facilitate effective workflow procedures.
- Clinical correspondence is emailed, scanned, and coded. Assisting with patient health promotion recall programs.
- Promoting use of digital tools to aid in patient self-care.
- Participating in all mandatory training, annual evaluations, and continuing education, learning, and growth.
- Answering patient questions and consulting with members of practice team.
- Process emails from general inbox as well as prescription requests, including E-consult requests, and code
- Kept office operations running smoothly by providing effective leadership and administrative skills.
- Managed the quality and accuracy of documents, and coordinated movements between different personnel and departments.
- Coordinated document movements, checked accuracy and maintained compliance with standard requirements.
GP Surgery BARKING, Essex
Administrator
04.2021 - 02.2023
Job overview
- Knowledge of System one
- Managing reception and performing various administrative tasks for GP surgery.
- Coached and trained administrative staff to fulfill tasks and projects.
- Interacted with patients professionally by phone, email, and in-person to deliver accurate service information.
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Managed office supply inventory, performing stocktake duties and ordering additional supplies to meet staff needs.
Fern Care Services LtdBARKING, Essex
Administrator
07.2011 - 04.2021
Job overview
- Carrying out general administrative duties and processing payroll.
- Provided administrative support to accounting department.
- Performed detailed payroll duties from input and audit to processing and submission.
- Collected and evaluated time-sheets and managed electronic timekeeping systems.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Managed office supply inventory, performing stocktake duties and ordering additional supplies to meet staff needs.
- Updated website content to feature announcements and developments.
Barclays Bank PLCLondon, Essex
Services Support Officer / Retail Banker
09.1996 - 07.2011
Job overview
- Supporting corporate service executive in provision of range of customer account queries
- Researching and resolving customer sterling-based queries
- Provisions of cash management information encompassing balance information
- Updating positions and funds transfers
- Acting as a point of contact for customer's disposal instructions relating to inward payments and booking of deals where appropriate
- Dealing with requests for certificate of balance and handling responsibility for preparation of payments relating to foreign standing order transactions.
- Processing Inward and Outward unpaid cheques/direct debits and credits, Regular Payments/Setting up/amending/deleting direct debits and standing orders, Recalling credits
- Answering account queries and ordering statements, stopping and reviewing cheque reports
- Logging on telephones, dealing with various customer queries, checking special presentations and then paying Sterling specials via BACS
- Copying retrievals, Cards, change of addresses
- Updating customers details on customer management
- Managing all above tasks for supervisors and managers.
- Recommended strategies to clients for achieving financial goals and objectives.
- Utilised up-to-date information to make effective decisions governing bank operations.
- Introduced customer-focused service platform to retain and grow new business relationships.
Tottenham Business Development AgencyLondon
Administrator
03.1995 - 09.1996
Job overview
- Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.
- Sorted and distributed business correspondence to correct department or staff member.
- Managed customer orders and invoices to reduce financial discrepancies.
- Maintained detailed administration and office procedures to improve accuracy and efficiency.
- Provided printing, photocopying scanning support to colleagues.
- Received, sorted, and distributed incoming mail.
- Acted as main contact for internal and external clients.
- Dealt with routine inquiries at reception or by telephone and referred more complex matters to appropriate members of staff.
- Organised physical files and digitised records to support ease of access and GDPR compliance.
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Audited and processed travel expense claims for executives.
Skills
- Experience working in NHS
- Many years of experience working within banking sector
- Payroll processing experience
- Excellent time management and organizational skills, quick learner, and work well in team
- Detail-oriented, possess Excellent communication skills, and have experience in records management and using multi-line phone systems
- Records management
- Project Management
Education
Anglia Ruskin UniversityEssex
Post Graduate Diploma from International Business Studies
02.2011 - 02.2013
Newtec London
NVQ 3 from Computer Systems Maintenance & Management
07.1996 - 09.1997
Haringey Education Services & TrainingLondon
NVQ 2 from Business Administration
03.1995 - 09.1996
AMDC School of Management Studies Abu Dhabi
MBA from Marketing
09.1993 - 03.1995
AMDC School of Management Studies Abu Dhabi
BBA from Business Administration
09.1991 - 03.1993
Convent of Jesus And Mary Abu Dhabi
GCSE's & A Level's from English: Chemistry: Biology: Physics: History:
09.1980 - 03.1991
Overview
29
years of professional experience
18
years of post-secondary education
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