Mona Mohamud
Manchester,Greater Manchester
Summary
A detail-oriented, personable employee with expertise in process improvement initiatives, business correspondence writing, and engaging with clients.
Committed to upholding compassion and humanity in practice, placing decency respect at the centre of all interactions.
Versatile and approachable, with a proven ability to deliver clarity, and impact in fast-moving environments.
Bringing precision to detail, composure under pressure, and strong organisational command to every project. Skilled at streamlining goals, and resolving challenges with solution-led thinking.
Recognised for cultural awareness, naturally having an excellent interpersonal skills, with collaborative strength. Adept at negotiation finesse, networking aptitude, and customer service excellence, with a proven ability to manage project scheduling and resolve conflicts effectively.
Possesses cultural awareness and resilience, ensuring a smooth collaboration across diverse environments.
Takes on challenging new role harnessing active listening skills.
Driven to deliver high-quality service and consistent results.
Accomplished University graduate, eager to apply knowledge and gain practical experience.
Reputation for hard work, punctuality and willingness to learn new things.
Overview
4
4
years of professional experience
1
1
Certification
Work history
Social care support worker
SASCA
Manchester, Greater Manchester
10.2021 - Current
- Provided compassionate, person-centred support to individuals with diverse needs, promoting independence and wellbeing.
- Experienced in working collaboratively with families and professionals to deliver effective care.
- Improved understanding of mental health issues throughout the wider community via public awareness campaigns.
- Monitored client well-being regularly, identifying any potential concerns promptly.
- Encouraged independence amongst clients through daily life skill teaching.
- Tailored care plans for individual needs, ensuring personalised support.
- Maintained accurate records of client progress, enabling effective monitoring and review.
TEFL Mentor
Angloville
Poznan, Poland
06.2025 - 09.2025
- Taught Children with the upmost care and enthusiasm
- Enhanced student language comprehension by implementing interactive teaching methods.
- Used creative teaching methods to make learning fun and engaging for children.
- Incorporated interactive games into lessons making English teachings more relatable for children.
- Successfully devised and presented group activities and individual tasks that children could learn from
- Supported SEN students by adapting teaching approaches according to their individual needs.
- Encouraged positive behaviour by modelling respect and kindness during interactions.
- Encouraged physical activity amongst students through fun outdoor games.
Receptionist
Village Hotel
Manchester , Greater Manchester
02.2022 - 03.2023
- Facilitated prompt issue resolution through careful tracking of complaints until they were fully addressed.
- Managed phone calls, resulting in effective communication flow within the company.
- Upheld confidentiality with sensitive information handling procedures.
- Maintained accurate logs of visitor entries for security purposes.
- Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Facilitated easy communication with non-English speaking guests using translation skills when necessary.
- Coordinated smoothly with housekeeping staff, ensuring rooms were ready on time.
Administrative assistant
Beauty&Co
Sheffield, North Yorkshire
06.2024 - 09.2024
- Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
- Organised client meetings, prepared agendas and took detailed minutes.
- Improved customer satisfaction through prompt response to email and phone queries.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
Education
Bachelor of Arts - Journalism
De Montfort University
Leicester 09/2022 - 06/2025
A-Levels - English Literature, Sociology, Media
Loreto Sixth Form
Manchester 09/2019 - 07/2022
GCSEs - English Lit/Lang, RE, Politics, Maths, Biology, Chemistry, Physics, Art & Design, PE
Abraham Moss Secondary School
Manchester 09/2014 - 07/2019
Skills
- Highly personable
- Resilient under pressure
- Precise under pressure
- Data entry proficiency
- Presentation preparation
- Critical evaluation
- Filing systems knowledge
- Time efficienct
- Negotiation finesse
- Networking aptitude
- Customer Service
- Cultural awareness
- Project scheduling
- Conflict Resolution
- Ethical understanding
- Friendly
- Proactive, Solution thinking
- Collaborative, Great in a team
Affiliations
- Volunteering at Soup Kitchen, Teaching English in summer camps across Europe, Running.
Certification
Best Final Year Project in Journalism &Media.
Best Final Year Student in Journalism &Media
Languages
English
Native
Somali
Fluent
Arabic
Advanced
Spanish
Intermediate
About me
I am a passionate individual, committed to delivering results whilst maintaining a people-focused approach. To summarise my values, I strive to combine reliability with adaptability and kindness.
References
References available upon request.
Timeline
TEFL Mentor
Angloville
06.2025 - 09.2025
Administrative assistant
Beauty&Co
06.2024 - 09.2024
Receptionist
Village Hotel
02.2022 - 03.2023
Social care support worker
SASCA
10.2021 - Current
Bachelor of Arts - Journalism
De Montfort University
09/2022 - 06/2025
A-Levels - English Literature, Sociology, Media
Loreto Sixth Form
09/2019 - 07/2022
GCSEs - English Lit/Lang, RE, Politics, Maths, Biology, Chemistry, Physics, Art & Design, PE
Abraham Moss Secondary School
09/2014 - 07/2019