Mona Mirriahi
Salford
Summary
Charming professional with good numeracy skills, strong personality and confidence dealing with high-level clientele. Works well under pressure, keeps calm and acts responsibly in case of emergencies. Focused on encouraging culture of impeccably high standards, flawless customer service and meaningful guest interaction. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
23
23
years of post-secondary education
Work History
Receptionist and Optometrist Assistant
Optieye Care
Manchester
03.2024 - Current
- Carried out day-to-day duties accurately and efficiently.
- Learned how to work with all the optometry devices.
- Greet patients and visitors in a friendly and professional manner, ensuring a positive first impression.
- Schedule appointments and manage the optometrist's calendar,coordinating patient visits efficiently.
- Prepare examination room by ensuring all necessary equipment is clean and ready to use.
- Managed phone calls, resulting in effective communication flow within the company.
Front Office Manager
Pars Group Hotels
Ahwaz, Iran
09.2012 - 02.2022
- Promoted brand loyalty scheme to boost repeat bookings.
- Generated reports and feedback for presentation to general manager.
- Prepared revenue and occupancy forecasting to efficiently manage cash flow.
- Used up-selling techniques to promote hotel services and facilities for higher profit margins.
- Enhanced guest experience by anticipating needs and preferences,resulting in fewer complaints.
- Used up-selling techniques to promote hotel services and facilities, resulting in higher profit margins.
- Communicated room status information to housekeeping team for turnover.
- Participated in interviewing and hiring of front office staff.
- Kept focused on critical components of operations to drive guest satisfaction.
- Maintained brand image by monitoring appearance, standards and performance of front office staff.
- Assessed VIP reservations, amenity orders and resumes for incoming house guests.
- Accepted and recorded vouchers, travellers cheques and other forms of payment.
- Encouraged mutual trust, respect and cooperation among team members.
- Maximised front desk efficiencies by producing well-structured, comprehensive training manuals.
Education
Level 1 - English Functional Skills-NCFE
Standguide Group
Manchester 06.2024 - 07.2024
Essential Digital Skills -
Manchester College
Manchester 01.2024 - 06.2024
Gateway ESOL EL3 - English
Manchester College
Manchester 04.2001 - 07.2023
Certificate of Higher Education - Hotel Industry and Management
Ministry of Tourism
Ahwaz, Iran2016
Bachelor of Science - Computer, Software
Azad University
Najaf Abad, Isfahan, Iran2009
Skills
- Staff engagement techniques
- Reception management
- Payroll cost analysis
- Loyalty schemes knowledge
- Complaint resolution
- Coaching and training
- Suggestive upselling
- People management
- Hotel administration
- Guest experience improvement
Languages
Persian
Native language
Arabic
Upper intermediate
English
Upper intermediate
Timeline
Level 1 - English Functional Skills-NCFE
Standguide Group
06.2024 - 07.2024
Receptionist and Optometrist Assistant
Optieye Care
03.2024 - Current
Essential Digital Skills -
Manchester College
01.2024 - 06.2024
Front Office Manager
Pars Group Hotels
09.2012 - 02.2022
Gateway ESOL EL3 - English
Manchester College
04.2001 - 07.2023
Certificate of Higher Education - Hotel Industry and Management
Ministry of Tourism
Bachelor of Science - Computer, Software
Azad University
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