Mona Khattab
Dubai ,UAE
Summary
Experienced Client Service Specialist with knack for resolving client issues and enhancing customer satisfaction. Known for building strong client relationships and improving service processes. Consistently contributed to increased client retention and positive feedback.
Client-focused professional with broad experience in enhancing customer satisfaction and fostering client loyalty. Skilled in resolving complex issues swiftly and adept at building rapport through clear communication and attentive service. Proficient in utilising CRM systems to streamline operations and ensure seamless client experience.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
Work History
Client Service Advisor
FARFETCH Middle East
Dubai, UAE
08.2022 - Current
- Provided expert product knowledge for informed customer decisions.
- Performed regular follow-ups after issue resolution, ensuring complete satisfaction of clients.
- Maintained up-to-date client records in database systems.
- Collaborated with sales team to understand and meet client needs.
- Documented customer contacts in SalesForce for use in further interactions or actions.
- Handled sensitive customer data responsibly, maintaining confidentiality and trust.
Assistant Semi Boutique Manager
Damas Jewellery
01.2018 - 01.2025
- Created a visually appealing store through outstanding merchandising techniques based on consumer needs
- Monitored sales throughout each shift, providing assistance to staff members to increase sales as needed
Senior Sales Advisor
Damas Jewellery
01.2016 - 01.2018
- Addressed customer enquiries and concerns to facilitate decision-making and minimise anxiety or hesitation
- Fostered relationships with customers to expand customer base and enhance loyalty and retention
- Assisted customers with signing up for store loyalty programmes and provide details about key benefits
Sales Promoter
Nestle
01.2014 - 01.2015
- Interacted and engaged with customers, providing guidance and product insights to influence purchase decision
Customer Care Executive
Royal Gardens Tourism
01.2013 - 01.2014
- Scheduled appointments with service professionals
- Met all customer call guidelines including service levels, handle time and productivity
Education
Bachelor's Degree - Marketing
Ajman University
01.2016 - 01.2020
Diploma of Higher Education - Digital Marketing & Communication (Google Partner)
Ajman University
01.2016 - 01.2018
Skills
- Brand positioning
- Leadership
- Relationship Management
- Customer service excellence
- Communication
- Goal Orientation
- Team-Building
Languages
Arabic
Native
English
Fluent
Timeline
Client Service Advisor
FARFETCH Middle East
08.2022 - Current
Assistant Semi Boutique Manager
Damas Jewellery
01.2018 - 01.2025
Senior Sales Advisor
Damas Jewellery
01.2016 - 01.2018
Bachelor's Degree - Marketing
Ajman University
01.2016 - 01.2020
Diploma of Higher Education - Digital Marketing & Communication (Google Partner)
Ajman University
01.2016 - 01.2018
Sales Promoter
Nestle
01.2014 - 01.2015
Customer Care Executive
Royal Gardens Tourism
01.2013 - 01.2014
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