Mona Diamond

In the last 18 months I have held the role of Pastoral support facilitator. At the Royal National Orthopaedic Hospital NHS Trust as part of the international recruitment I work with the Nursing Workforce Lead and help to identifying ways of continuously improving the local international recruitment process and ensuring that the nurses have a positive experience of their journey from their countries of origin to the UK.

Due to the size of our Trust and being able to develop the role of pastoral support facilitator from infancy, it means that the role is very individualised to the nurse’s needs. I have continually learnt through engagement with our International nurses what they find beneficial to them during this whole process. Through feedback from the nurses they have stated that early contact with the trust and myself helped them with the transition and move to this country, the individualised support is never a set script, support and guidance is needed both on a personal and professional level.

I feel that it is vital for early engagement with the International nurses via the agency in order to get to know their needs and hopes and dreams as we understand the commitment to immigrate to the United Kingdom.

I have helped individuals develop an increased awareness of the importance of self-care and question organisational practices which impact negatively on staff (including their own) and patient wellbeing.

I have developed relationships with local estate agents to enable our International nurses to move out of Trust accommodation into local accommodation to enable their families/children to join their parent in the UK by supporting the IENs on viewings and really getting to have a trusting relationship with the individual agents

We have fantastic relationship with bank and post-office and have a vast experience an understanding of dealing with complex, confidential and sensitive information.

I have created a local guide for our International nurses, this started out as a 4 page document and this is now 98 pages long with all relevant information for our IENs. Which is send prior to arrival to the UK.

• Established positive rapport with patients and families through active listening and compassionate care.
• Supported physicians and consultants with tests and procedures.
• Assisted with routine medical tests and evaluations, documenting findings to aid care planning.
• Upheld patient trust and confidentiality by managing information with discretion, in accordance with data protection laws.
• Admission of patients into the hospital on the day of surgery preparing all note and preforming vital signs and checklists for patients.
• Used outstanding planning and prioritisation abilities to safely care for all on day admissions.
• Maintained accurate, up-to-date patient records, maximising data accuracy.
• Built caring, compassionate relationships with patients, providing emotional support and encouragement during complex surgeries.
• Collected samples and prepared them for lab analysis.
• Educated patients on good health, providing leaflets and verbal guidance on improved wellbeing measures.
• Worked closely with fellow nurses, doctors and clinicians for consistent communication and continued best care practices.

Vaccination of young children with nasal flu vaccines.

Traveling from School to school within Hertfordshire.

• Built caring, compassionate relationships with children, providing emotional support and encouragement during the vaccinations.
• Maintained accurate, up-to-date patient records, maximising data accuracy.
• keeping cold chain of the vaccines and understanding of the Green book vaccinations and admis station of medication.

• Attended health conventions to monitor product and service evolutions.
• Delegated clinical nursing tasks to meet patients' care requirements.
• Collaborated with local authorities in safeguarding vulnerable patients.
• Implemented clear quality standards to maintain first-class patient provisions.
• Planned annual budgets to meet operational needs within financial targets.
• Managed daily service operations through strategic care planning.
• Set and monitored performance targets for optimised service-user care.
• Coordinated staff rotas to meet service requirements whilst remaining under budget.
• Collaborated with external providers to meet patient care continuity needs.
• Recruited committed, hardworking clinical teams for reliable care services.