Mo Mulla
Carlisle,Cumbria
Summary
Dedicated healthcare professional with expertise in paediatric, elderly, MSK outpatients, neuro and respiratory rehabilitation. Demonstrates a person-centred approach and excels in clinical assessing, diagnosing, and treatment planning. Proficient in exercise and activity planning, with excellent bedside manner and patient education skills. Adept at analysing problems to develop effective solutions while interacting positively across all levels and backgrounds. Skilled in prioritising responsibilities and working flexibly within team environments. Career goal: to enhance patient care through innovative rehabilitation strategies.
Overview
6
6
years of professional experience
12
12
years of post-secondary education
Work history
Temporary Casual Cleaning Assistant
University of Cumbria
Carlisle, Cumbria
2024.04 - 2024.06
- Clean all key areas including Offices, Toilets and Lecture Rooms
- Adhered to health regulations through consistent use of gloves, masks and other protective wear during tasks.
- Conducted inventory checks on cleaning supplies, ensuring stock availability when needed.
- Ensured safety standards through correct usage of cleaning chemicals and equipment.
- Demonstrated punctuality and reliability whilst adhering to assigned schedules without fail.
Ebay Warehouse Operative
British Heart Foundation
Leeds, West Yorkshire
2022.09 - 2023.03
- Accurately identifying items for posting from auction storage area by following sales confirmation notifications. Transit of stock throughout the building
- Selecting appropriate packaging material for each item to ensure that no breakages occur in transit
- Packaging each item securely and accurately addressing them with correct customer details Ensuring promotional flyers/compliment slips are included in each package and BHF ‘sender details' are recorded on outside
- Selecting correct postal method as paid for by each customer and completing any associated documentation (recorded delivery labels / customs declarations etc.)
- Storing packaged items securely and in the correct designated area awaiting collection
- Adhered to health and safety regulations to maintain a safe working environment.
- Coordinated with management, contributed valuable input during team meetings.
1 Month Fixed Term Sales Assistant
Card Factory
2022.06 - 2022.07
- Always provide excellent customer service and engaging the customer in conversation to help each customer celebrate their life's moments
- Price and merchandise stock and products correctly
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Ensured stock replenishment in a timely manner to maintain product availability.
- To work with the team unloading and unpacking the deliveries
- To assist with stock takes, which may include working outside the store's normal opening hours
- Cleaning and tidying the store daily
Assistant Operations Administrator
Brenntag UK & Ireland
2019.09 - 2022.01
- Raising Capital Expenditure Forms and Purchase Orders for procurement of goods and services relating to capital expenditure and maintenance / inspection activities
- Coordinate with Legal and Accounts Department to set up new Contractors and Suppliers
- Management of Head Office Facilities from raising breakdowns to scheduling PPM visits: Emergency Lighting Inspections, Hot & Cold-Water Temperature Testing, PAT etc.
- Assist the Head of Supply Chain Operations and Capital Projects Engineering Coordinator in all aspects of the respective role
- Provide engineering support to the depot network in management of ageing plant and implement Shire Pirana for the tracking of maintenance and inspection of safety critical equipment
- Schedule daily Shire Pirana Training Sessions with key Maintenance Personnel in the depot network, over Microsoft Teams
- Managed supplier contracts, ensuring timely renewals and updates.
Call Centre-Customer Adviser
Lloyds Banking Group
Leeds
2019.06 - 2019.09
- Answering customer enquiries as the first point of contact and providing support with expertise
- Identify customer needs and referring them to a colleague for specialist advice and support
- Quickly building a relationship with the customer and taking time to resolve queries and giving customers confidence in the service provided
- Handled sensitive personal data responsibly whilst maintaining confidentiality.
- Enhanced customer satisfaction by promptly addressing and resolving complaints.
Customer Service Agent
Capita 02
Leeds
2018.05 - 2018.09
- Answering customer enquiries in a helpful, engaging and friendly manner whilst adhering to security protocols
- Keeping up to date with the current procedures and guidance to efficiently resolve calls and meet KPI's
- Interacting with other members of the Customer Service team in different departments
- Developed rapport with customers through empathetic listening skills.
- Utilised product knowledge to provide accurate information to customers.
Education
BSc (Hons) - Physiotherapy
University of Cumbria
Carlisle 2023.09 - 2026.07
BEng (Hons) - Chemical Engineering
The University of Bradford
Bradford 2016.09 - 2019.07
Heckmondwike Grammar School
Heckmondwike, Kirklees 2008.09 - 2015.05
Skills
- Ability to perform and work positively in a team environment
- Able to complete tasks and prioritise responsibilities
- Analysing problems and developing solutions
- Proficient in several Microsoft Office Applications (Word, Excel, PPT)
- Effective interaction with all ages/backgrounds on all levels
- Person-Centred Approach
- Punctual and flexible to work varying shift patterns
- Exercise and activity planning
- Excellent bedside manner
- Patient education
- Clinical assessing and diagnosing
- Proficient in treatment planning
- Functional anatomy
- Experience in Paedriatric, Elderly, MSK outpatients, Neuro and Respiratory Rehabilitation
References
REFERENCES AVAILABLE ON REQUEST
Volunteer Experience
Cats Protection, Volunteer Shop Assistant, 2021-11, 2022-02, Serving customers, Arranging and replenishing stock, Helping make changes to the shop layout, pricing and stock rotation
Affiliations
- Running, Volunteering
References
References available upon request.
Timeline
Temporary Casual Cleaning Assistant
University of Cumbria
2024.04 - 2024.06
BSc (Hons) - Physiotherapy
University of Cumbria
2023.09 - 2026.07
Ebay Warehouse Operative
British Heart Foundation
2022.09 - 2023.03
1 Month Fixed Term Sales Assistant
Card Factory
2022.06 - 2022.07
Assistant Operations Administrator
Brenntag UK & Ireland
2019.09 - 2022.01
Call Centre-Customer Adviser
Lloyds Banking Group
2019.06 - 2019.09
Customer Service Agent
Capita 02
2018.05 - 2018.09
BEng (Hons) - Chemical Engineering
The University of Bradford
2016.09 - 2019.07
Heckmondwike Grammar School
2008.09 - 2015.05