Molly Rose McQueen

I am an experienced and well trained finance administrator responsible for preparing supplier reports, resolving queries within the ledger and scheduling large supplier payment runs. I understand budgets and cash flow, and how both can impact desirable business outcomes, I enjoy the constant challenge and fast-paced team work environment. I have progressed and excelled in this role from a finance administrator to my current position

• Daily duties include; processing, maintaining and filing invoices, reconciling supplier statements, payment processing and authorization, processing personal and company expenses, investigating purchase order queries, liaising with suppliers, assisting with cash management/monitoring and reporting, managing company cash flow and budget.

Other Duties in role my include;

• Supporting audit preparations by gathering necessary documentation and responding promptly to auditor inquiries.
• Providing training on accounting software for new employees, contributing to a seamless onboarding experience.
• Delivering accurate billing and timely payments across high-volume client accounts.
• Analyzing account variances as part of ongoing performance tracking efforts, identifying trends and areas for improvement.
• Coordinating month-end closing activities, ensuring accurate financial statements within tight deadlines.

Within this role I enjoyed ensuring that each customer's query/complaint was dealt with correctly by using my clear communication skills & patience to guide issues to a satisfactory conclusion, also escalating calls to the relevant department when required. I felt rewarded ensuring the customer left the conversation happy with the help and service I had provided. My role was customer focused and target driven

• Duties included; interacting with customers, dealing with queries & handling complaints, processing orders whilst being attentive to all customers, providing information about products and services that we offer, creating and maintaining all customer call logs whilst promoting the supportive image of the company in every way possible.

I worked as a front of house waitress/hostess in a very busy pub/restaurant. My main priority within my job role was to ensure customer satisfaction and to make sure any complaints were handled quickly and professionally in a timely manner. I enjoyed keeping busy and multi-tasking within this role

• My duties included; hosting/greeting customers, taking food and drinks orders as well as serving them, taking payments both in person and over the phone, answering the phone to book and amend appointments, answering any enquires customers might have and taking over the phone deposits.