Molly Mae Hanson

• Generally completed tax returns,self assessments, bank analysis and dealing with a companies incomes and expenditures.
• Reconciled all company accounts, including credit cards and expenses.
• Created and Updated Accounts using Xero.
• Input sales, purchase and cash transactions.
• Completed financial reports for management and stakeholders.
• Prepared Excel spreadsheets to track banking transactions and financial performance.
• Verified items billed against items received, following up with vendors to reconcile variances.
• Generated accurate forecasts and month-end accounts.
• Lodged tax returns and VAT filings with HMRC.
• Met deadlines by managing workload independently.
• Responded to customer enquiries per day via phone and email.
• Monitored accounts payable and receivable statuses, keeping financial records up-to-date.

• Maintained attractive, clean and orderly spaces, creating a welcoming atmosphere for customers.
• Greeted customers warmly and professionally on arrival, promptly directing to allocated tables.
• Elevated guest experiences by delivering tailored, personalised customer service.
• Handled reservations to maximise covers and revenue.
• Attentively took orders, guiding customers on menu choices, allergy advice and chef recommendations.
• Promoted current offers through creative promotional displays and targeted upselling.
• Alerted kitchen teams to specific guest criteria, including food allergies and intolerances.
• Confidently managed customer requests by listening actively to concerns and providing positive solutions.
• Operated POS systems effectively, accurately processing numerous customer bill payments.
• Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
• Checked in with customers during meals to check orders were received correctly and met guests' expectations.
• Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
• Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
• Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
• Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
• Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
• Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.
• Maintained bar stocks, replenishing daily as necessary.
• Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
• Served guests spirits, lagers and stouts at bar.
• Inspected customer identification to verify age against legal standards.
• Followed food safety and hygiene requirements to protect guests.

• Accepted and processed cash, cheque, card and mobile payments using POS systems.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
• Shelved and merchandised new products in visually appealing, organised displays to engage customers.
• Assisted customers with signing up for store loyalty programmes and provided details about key benefits.
• Received and processed product returns.
• Used product knowledge, sales abilities and customer relations skills to drive substantial profit increases.
• Increased seasonal event sales through targeted selling in line with current marketing initiatives and promotions.
• Monitored display stock levels, replenishing for consistently well-stocked sales floor.
• Maintained knowledge of current promotions, refund guidelines and payment policies, providing reliable customer advice.
• Created attractive product displays to enhance customer engagement and boost sales.
• Resolved customer complaints and process issues with proactive problem-solving skills.

• Communicated rules and restrictions to audiences for optimised safety.
• Remained enthusiastic and in character during mascot appearances
• Developed fun, engaging learning experiences for children of varying ages.
• Coordinated character appearance guests for smooth meet and greet activity.
• Performed with energy and enthusiasm to fully engage audiences.

Maths-6

English Literature-6

English Language-5

Science-77 (With a 9 in Biology)

Drama-7

History-7

PE-7

Photography-7