Molly Wakeman
Nottingham,Nottinghamshire
Summary
Dedicated professional with a strong foundation in customer service, adept at handling complaints and ensuring customer retention through effective communication and empathy. Demonstrates initiative in promotion implementation and point of sale operations, optimising time management to enhance efficiency. Skilled in cash handling and returns processing, with a positive attitude that fosters a welcoming environment. Committed to leveraging patience and tolerance to achieve career growth in customer-focused roles.
Overview
6
6
years of professional experience
Work history
Food service assistant
Surfside
Guernsey, Channel Islands
2021.03 - Current
- Maintained cleanliness standards for enhanced dining experience.
- Fostered positive working relationships with team members, led to increased productivity.
- Kept kitchen equipment clean and organised, maintained optimal functionality.
- Performed cash handling duties, ensured accurate financial transactions.
- Cultivated a friendly environment with dedicated customer service.
- Trained new staff members, increased team efficiency.
- Served customers efficiently during busy lunch hours to reduce waiting time.
Retail assistant
Hansa
Guernsey, Channel Islands
2020.02 - Current
- Resolved customer complaints, ensuring satisfaction and repeat business.
- Provided coverage during peak times to manage customer flow effectively.
- Handled cash register operations efficiently, minimising queue lengths at checkouts.
- Rotated stock periodically, reducing instances of expired or outdated inventory.
- Guided customers towards appropriate products based on their preferences, boosting overall satisfaction.
- Delivered excellent customer service by answering queries and providing product information.
Sales assistant
Next
Guernsey, Channel Islands
2025.12 - 2026.01
- Ensured stock replenishment in a timely manner to maintain product availability.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Communicated effectively with customers about their wants leading to increased sales conversions.
Education
Bachelor of Science - Biotechnology
University of Nottingham
Nottingham 2024.09 -
A-Levels - Biology, Chemistry, English
The Ladies' College Guernsey
Guernsey 2022.09 - 2024.07
Skills
- Patience and tolerance
- Initiative taking
- Promotion implementation
- Point of sale operation
- Time optimisation
- Strong empathy
- Cash handling
- Returns processing
- Complaint handling
- Customer retention
- Positive attitude
- Customer Service
- Confident communicator
Affiliations
- Gardening
- Reading
- Yoga
- Fashion
Timeline
Sales assistant
Next
2025.12 - 2026.01
Bachelor of Science - Biotechnology
University of Nottingham
2024.09 -
A-Levels - Biology, Chemistry, English
The Ladies' College Guernsey
2022.09 - 2024.07
Food service assistant
Surfside
2021.03 - Current
Retail assistant
Hansa
2020.02 - Current