Summary
Overview
Work History
Education
Skills
Affiliations
References of good character
Timeline
Generic

Molly Swan

Belfast

Summary

Commercially aware, highly articulate graduate who holds a First Classification for a Business Management related degree. I am ready for a bold career change, completely food obsessed with 13 years experience working in the hospitality industry with a wealth of transferrable skills. I have a genuine enthusiasm to develop myself and the environment I surround myself with. Driven to deliver high-quality service and consistent results. Dedicated team player, proactive and hands-on in task completion. Thrives under pressure and adapts to challenges with ingenuity and resilience.

Overview

7
7
years of professional experience
10
10
years of post-secondary education

Work History

Service guide

BT Consumer
Belfast
04.2024 - Current
  • Answered in-bound telephone calls for an established telecommunications company. Managed high volume of calls for quick resolution of customer issues.
  • Resolving billing queries efficiently, analysing account discrepancies for timely resolution. Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Adhered strictly to policies and procedures for continued company compliance and customer security.
  • Negotiated payment plans with customers experiencing financial hardship, ensuring business continuity while also showing empathy towards the customers' situation.

Chef/pastry Chef/

A Peculiar Tea/ Mamo
Belfast
11.2021 - 02.2024
  • A dynamic member of staff capable of working in areas of the kitchen, I usually would have managed the pass-effectively delegating orders and controlling the entire kitchen.
  • Managed stock efficiently, reducing wastage whilst ensuring availability of materials when needed.
  • Developed new menu concepts based on seasonal ingredients and dessert trends.

Head chef

Camerons garden canter
09.2020 - 11.2021
  • Managed all food and kitchen operations, including ordering and budgeting, ensuring quality and consistency
  • Menu creation/adaption for service styles in accordance to Covid Regulations.
  • Collaborated with suppliers for fresh and quality ingredients procurement.

General manager

Ardens
Whitehead, Mid and East Antrim
03.2020 - 09.2021
  • Adapted quickly during Covid becoming a nursing home chef for 3 months before securing an opportunity to manage a new business premise.
  • Managed food supplies effectively, ensured uninterrupted service during peak times.
  • Accommodated special requests from residents to promote their satisfaction and well-being, alongside specific dietary requirements.
  • Increased overall operational efficiency by implementing new management strategies.
  • Identified new business opportunities, leading to market expansion.

Events co-ordinator

Yellow Door
Belfast
03.2018 - 03.2020
  • Managed and coordinated all aspects of events, ensuring seamless execution. Taking on additional responsibility in other roles including sales, HR and logistics.
  • Arranged site visits liaising with vendors for a smoother planning process and high quality service delivery for clients.
  • Balanced multiple projects simultaneously whilst maintaining attention to detail in a fast-paced environment.

Education

Bsc Culinary Arts Management - Business

Ulster University
Belfast
09.2013 - 06.2017

Diploma of Higher Education - Diploma in International Professional Practice

Australia – 3rd year placement
06.2015 - 05.2016

12 GCSEs inc. Maths/Eng 3x A Levels -

Grosvenor Grammar School
Belfast
09.2007 - 06.2013

Skills

  • Full cleaning driving license
  • World Host Customer service
  • Friendly, adaptable and approachable
  • Critical thinking and logical problem solving



Affiliations

  • gardening, flowers and plants
  • walking the dog
  • good food and wine

References of good character

  • Gemma Austin, A Peculiar Tea, available upon request
  • Andrew Dougan, Yellow door, 07710746288, andrew@yellowdoordeli.co.uk

Timeline

Service guide

BT Consumer
04.2024 - Current

Chef/pastry Chef/

A Peculiar Tea/ Mamo
11.2021 - 02.2024

Head chef

Camerons garden canter
09.2020 - 11.2021

General manager

Ardens
03.2020 - 09.2021

Events co-ordinator

Yellow Door
03.2018 - 03.2020

Diploma of Higher Education - Diploma in International Professional Practice

Australia – 3rd year placement
06.2015 - 05.2016

Bsc Culinary Arts Management - Business

Ulster University
09.2013 - 06.2017

12 GCSEs inc. Maths/Eng 3x A Levels -

Grosvenor Grammar School
09.2007 - 06.2013

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Molly Swan