Molly Rugg
Summary
DIP CII qualified professional nearing completion of ACII with nearly 8 years of experience in the London reinsurance market. Expertise in handling treaty claims, focusing on Marine and Non-Marine CAT losses, as well as Aviation XOL claims. Since 2020 I have been the primary Claims Advocate for Aviation XOL business. I have significant experience in managing complex losses, including Hurricanes, Wildfires, Boeing and Russia Ukraine. During my time at Aon, I have forged strong relationships within the industry. I take a collaborative approach with the broader Client Services team as well as the broking teams to enhance operational efficiency and ensure an excellent claims service.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
UK Reinsurance Claims Solutions Consultant I
Aon
City of London, City of London
09.2017 - Current
- Main point of contact for various cedents and reinsurers across treaty reinsurance programs including Marine, Non-marine and Aviation lines of business
- Serve as primary claims advocate for Aviation XOL reinsurance programs, handle large-scale and complex aviation claims.
- Manage the end-to-end claims process, from initial notification to settlement. Specialising in aviation and CAT losses
- Coordinate and oversee processing and liaise with offshore teams.
- Proactively manage and resolve technical and coverage related queries from reinsurers, to ensure minimal delay to settlement
- Interpret contract wordings to support accurate claims processing, coverage analysis and resolution of queries.
- Submit and monitor claims via ECF, liaising with reinsurers to ensure accurate processing.
- Coordinate directly with carriers in B2B workflows
- Monitor and track claims settlements and manage open claims
- Liaise closely with accounts and finance teams to ensure accurate and timely disbursements of funds.
- Support the resolution of payment discrepancies, aged debt and cash allocation queries.
- Support broking teams by providing claims perspective and information.
- Provide monthly reports to my team regarding topical issues, insights, workloads etc.
Duty manager
The Springhouse
Stanford, Thurrock
06.2025 - Current
- Part-time Duty Manager (weekends)
- Personal License Holder
- Manage various teams including bar, kitchen and front of house.
- Handle closing procedures including cashing up tills, reporting end-of-day takings and securing the premises.
- Ensure compliance with licensing laws, health and safety protocols and venue rules.
- Act as senior point of contact during functions and events, liaising with guests, contractors and staff.
- Handle and resolve complaints.
Head Waitress/Barmaid
The Springhouse
Stanford, Thurrock
08.2016 - 01.2019
- Oversaw daily running of restaurant and bar.
- Managed a team of waitresses, assigned roles and ensured consistent service standards.
- Helped to organise and construct staff rotas.
- Provided training to new hires.
- Coordinated with kitchen staff and management to ensure smooth flow of service.
- Managed end-of-day cashing up, tip allocation, clean up and preparation for following shifts.
- Resolved customer complaints.
Glass Collector & Waitress
The Springhouse
Stanford, Thurrock
09.2014 - 08.2016
- Supported busy bar operations by collecting and cleaning glassware.
- Maintained a clean, safe and comfortable atmosphere by keeping tables, seating and bar areas clean.
- Assisted with restocking bar, cleaning and end-of-day closing duties.
- Worked as front of house within restaurant, provided table service to customers.
- Assisted with opening and closing duties of restaurant.
- Assisted kitchen staff with cleaning.
Education
A-Levels - Business Studies, Law and ICT
South Essex College
Southend-on-Sea 09.2015 - 07.2017
GCSEs -
St Clere's Secondary School
Stanford, Thurrock 09.2010 - 06.2015
Skills
- Communicating - ability to interact and communicate with people from diverse backgrounds, highlighting teamwork and problem solving
- Relationship Management - excellent people skills, work well with others as part of a team and can help get the best from others
- Agile Learner - adapt well to new environments and take on challenges
- Time Management - organised and able to complete tasks within a deadline
- Critical Thinker - problem-solving mindset, approach situations with logic and perspective
- Computer Skills - Well versed in MS Office (Word, Excel, PowerPoint, OneNote), Outlook, Teams/Webex and various in house systems Proficient in ECF/CLASS/LORs
Certification
CII Level 4 Diploma in Insurance awarded March 2021
BIIAB Level 2 Award for Personal License Holders awarded July 2025
Affiliations
- I'm a avid reader who also enjoys going to the theatre particularly to see West-End musicals and I am passionate about travel.
References
References provided on request
Timeline
Duty manager
The Springhouse
06.2025 - Current
UK Reinsurance Claims Solutions Consultant I
Aon
09.2017 - Current
Head Waitress/Barmaid
The Springhouse
08.2016 - 01.2019
A-Levels - Business Studies, Law and ICT
South Essex College
09.2015 - 07.2017
Glass Collector & Waitress
The Springhouse
09.2014 - 08.2016
GCSEs -
St Clere's Secondary School
09.2010 - 06.2015
Similar Profiles
SIANI NELSONSIANI NELSON
Benefits Counselor at AonBenefits Counselor at Aon
Allie PignatelloAllie Pignatello
Assistant Vice President at AonAssistant Vice President at Aon
Gavin CopleaGavin Coplea
Property Risk Consulting Intern at AonProperty Risk Consulting Intern at Aon
Jason VijayJason Vijay
IND Analyst 2 Reinsurance Solutions at AON Consulting Pvr.LtdIND Analyst 2 Reinsurance Solutions at AON Consulting Pvr.Ltd
MUYOMBO PATRICE MBAYAMUYOMBO PATRICE MBAYA
Reinsurance Accountant and Claims Handler at MUNICH REINSURANCE COMPANY OF AFRICAReinsurance Accountant and Claims Handler at MUNICH REINSURANCE COMPANY OF AFRICA