Molly Molyneux
Wirral,Merseyside
Summary
Polite and professional individual with strong communication and multitasking skills. I am a dedicated, organized and methodical individual. I have good interpersonal skills, am an excellent team worker and am keen and very willing to learn and develop new skills. I am reliable and dependable and often seek new responsibilities within a wide range of employment areas.
Overview
6
6
years of professional experience
Work history
Customer Advisor
Boots the Chemist
Wirral
11.2021 - Current
- Correctly identified customer needs, providing tailored, personalised guidance to ensure outstanding customer experiences.
- Maintained up-to-date product and service knowledge by attending regular training opportunities.
- Performed cashier duties, including balancing and end-of-day banking.
- Offered detailed advice on product and service benefits.
- Offered prompt solutions to maintain customer satisfaction.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Provided information regarding warranties, promos and loyalty programs to enhance customer satisfaction.
- Worked flexible hours across night, weekend and holiday shifts.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Team Member
HEAVENLY DESSERTS
York
07.2021 - 12.2021
- Demonstrated proper food handling and safety standards.
- Warmly greeted customers and proactively reduced wait times.
- Collaborated and offered support with extra tasks to meet team goals.
- Completed opening and closing checklists to create welcoming store environment.
- Prepared and packaged orders with precise presentation skills.
Sales Assistant
THE CREST
09.2019 - 03.2020
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
- Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts.
- Worked energetically to maintain efficient operations during peak trading hours.
Waitress
EASTHAM FERRY HOTEL
Eastham
06.2019 - 08.2019
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
Classroom Assistant
STICK ‘N' STEP
Wallasey
07.2019 - 07.2019
- Stick ‘n' Step supports young adults and young children with cerebral palsy through the form of conductive education
- This was a very valuable week of work and I was able to widen my knowledge of the condition and how to work with young children and their families
- I was able to improve my skills of working in a team and was faced with a lot of new tasks and problems I had to solve.
Customer Assistant
MARKS AND SPENCER FOOD HALL, HESWALL
07.2018 - 02.2019
- Maintained sales floor stock levels through consistent monitoring and regular replenishments.
- Offered advice on product selection for enhanced levels of support and service.
- Provided fast checkout service with high levels of customer care and transaction speed.
- Managed customer complaints with prompt, mutually beneficial resolutions.
Waitress
BLOOMING SKULL COFFEE
Port Sunlight, Wirral
06.2017 - 07.2018
- Created clean, hygienic café environments, continuously prioritising adherence to food safety rules.
- Provided excellent customer experiences through attentive, efficient service, increasing repeat business.
- Attended regular training opportunities to maintain up to date knowledge on food and beverage best practices.
- Presented food in eye-catching, uniform ways for maximum customer appeal.
Education
Bachelor of Arts - Sociology with Criminology
University of York
York 09/2020 - 07/2023
A-Levels -
Wirral Grammar School for Girls
Wirral 09/2012 - 06/2020
Skills
- Computer Literate
- Confident communicator
- Excellent organization and time management
- Strong and effective team player
- Trained in operating tills
- Competent money handler
- Customer experience
- Staff training and mentorship
Additional Information
- Awards and Acknowledgements , Level 1 Sports Leader Member of Rotary Interact Wirral Girl Award 2017
Timeline
Customer Advisor
Boots the Chemist
11.2021 - Current
Team Member
HEAVENLY DESSERTS
07.2021 - 12.2021
Sales Assistant
THE CREST
09.2019 - 03.2020
Classroom Assistant
STICK ‘N' STEP
07.2019 - 07.2019
Waitress
EASTHAM FERRY HOTEL
06.2019 - 08.2019
Customer Assistant
MARKS AND SPENCER FOOD HALL, HESWALL
07.2018 - 02.2019
Waitress
BLOOMING SKULL COFFEE
06.2017 - 07.2018
Bachelor of Arts - Sociology with Criminology
University of York
09/2020 - 07/2023
A-Levels -
Wirral Grammar School for Girls
09/2012 - 06/2020
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