Molly Marshall-Smith

I am currently a waitress and host at Porthmeor, with my responsibilities including:

• Ensuring smooth restaurant operation by effectively managing reservations system and table plans.
• Developing strong relationships with regular customers.
• Occasionally take responsibility for closing up the restaurant at the end of the day of service, including checking the till balances and counting cash.

I began as a waitress and worked my way into a supervisory position, during which I was responsible for the running of the restaurant in the absence of the manager. My duties included:

• Hosting and seating customers according to a table plan that I approved.
• Supervising staff and shift changeovers in an effective and efficient manner.
• Ensuring clear communication between the kitchen and front of house staff.
• Taking reservations and maintaining the booking system.
• Dealing with customer complaints in a polite and professional manner.
• Ensuring that all staff maintained high standards of service.

A job that I took at a local wedding venue over my summer holiday from school. During this position I:

• took calls with suppliers and clients in order to ensure that the planning process was effient.
• Assembled and created decor and helped to set up for the day of the wedding.
• Completed general administrative tasks for my employer.