Molly James

From Winkworth I progressed into the corporate sector of agency, working within the Prime Central London property market.

• I have seamlessly adapted to a new and challenging market.
• I have successfully navigated the market by utilising my current skill set and harnessing new skills from a corporate style of agency.
• I have had to develop new ways of working and strengthen my adaptability, perseverance, and innovative thinking.
• I efficiently manage my diary to organise, conduct, and follow up with appointments.
• I apply my effective time management skills to balance my time between generating new business and progressing existing deals.
• I co-ordinate with other offices within the business to maximise results.

After successfully contributing to the sales team as a Senior Negotiator at Winkworth, I was offered the role of Head of Sales whereby I took on further responsibility and managed the sales team as a whole.

• I organised and oversaw the daily logistics of the office, making a to-do list at the beginning of each day, prioritising tasks based on urgency and importance.
• I continued the responsibilities I handled as a Senior Negotiator; predominantly on the client side, perpetually winning instructions, and maintaining high levels of vendor care.
• I trained and mentored a Negotiator, ensuring that they were equipped with the necessary skills and knowledge to continue to grow the office pipeline.
• I effectively managed and supported my team with clear and regular communication.
• I conducted regular sales meetings to set KPIs for the team and discuss progress.
• I worked closely with other Winkworth offices to gather intel and ideas for how to continue to grow the pipeline and propel the business.
• I maintained awareness of industry trends and current affairs, with a view to provide clients with professional advice in order for them to make informed decisions.
• I analysed sales reports to identify trends within the business and update strategies.

After 18 months at Winkworth, I was promoted to Senior Sales Negotiator and within this role I took on more responsibility, particularly on the client side.

• I consistently identified opportunities for the business and organised market appraisals for prospective vendors in the local area.
• I carried out valuations for potential clients, ensuring I would always follow up with a presentation which included information about our brand, our service, my thoughts on value, and our fee.
• I would carefully negotiate a fee that satisfies both the business and the client.
• I'd pride myself on giving potential vendors a realistic but robust figure with a view to build a rapport of trust from the initial conversations.
• I tailored our marketing strategy to each client having listened closely to their particular needs or goals.
• I won countless instructions, prior to marketing I distributed terms of business, arrange for photographs & floorplan, and provided exceptional vendor care.
• I maintained the same standard of vendor care throughout the sales process, from instruction to completion.
• I would often receive fantastic feedback from clients, on the service I have provided.

Despite this being my first job in agency, I proved myself to be a quick learner and a well-rounded negotiator, often over-achieving my targets. I began my career at Winkworth as a Sales & Lettings negotiator and subsequently developed a greater interest and aptitude for the sales side.

• I reported to and worked closely with the Head of Sales. I efficiently responded to all enquiries, arranged viewings, and managed my diary accordingly.
• I made certain to know all of my stock inside and out.
• I was regularly in touch with all of my applicants and made it my priority to understand their buying objectives.
• I leveraged buyer's needs, often converting communications and viewings into sales. I regularly received glowing reviews from both buyers and clients.
• I carefully negotiated offers and always provided detailed feedback.
• I closely monitored all of my deals and their progression, ensuring that conveyancing is moving along in a timely manner. I would check in at least twice a week with the buyers of all ongoing deals and contacted the respective solicitors and brokers when necessary.

• During my time at Trilogy I developed a variety of transferable skills. I offered an exceptionally high level of customer service to clients to create a personal shopping experience.
• I developed a natural capability for selling.
• I worked hard to achieve daily and monthly targets set by management, and I was rewarded regularly.
• I made a positive impact on the commercial performance of the store.
• I stayed close to the detail of the day and improved the effectiveness of my tasks which enabled me to build new scalable ways of working.
• I worked in an extremely fast paced environment, often working under high pressure to meet necessary deadlines and tasks.
• I showed initiative in identifying new sales opportunities.
• I built and maintained strong relationships with clients which in turn, increased revenue and exceeded targets.