Molly Harris

In my role as Customer Relations Executive, I consistently handled difficult situations with composure, preserving positive customer relationships even under pressure. I effectively prioritised tasks during peak periods, ensuring all clients received timely and attentive support. By streamlining complaint resolution processes, I improved customer trust and strengthened confidence in the business. I also facilitated user-friendly solutions that enhanced the overall product experience. My work focused on resolving customer concerns relating to claims and internal processes, always striving for fair outcomes that balanced the best interests of both the customer and the organisation. I provided clear and accurate advice, seeking clarification when necessary to prevent miscommunication, while adhering to FCA regulations and compliance standards, with a strong commitment to treating customers fairly

As a Customer Administrator, I managed customer insurance claims, device registrations, and complaint handling in line with policy terms and conditions. I resolved numerous claim disputes by promoting fair outcomes for all parties, while conducting thorough investigations into suspicious or potentially fraudulent claims. To support team efficiency, I coordinated tasks effectively, ensuring a smooth workflow and timely case resolutions. I also maintained a high level of accuracy when reviewing and validating claims documentation, safeguarding compliance and ensuring customers received clear and fair outcomes