Molly Guest

As a volunteer at Citizens Advice, I will provide confidential and impartial guidance to clients on a range of issues, including housing, debt, and employment rights. This role requires strong communication and problem-solving skills, as I have to explain complex information in a clear and accessible way while handling sensitive cases with professionalism and empathy. I conducted research to find relevant legal and policy information, maintained accurate case records, and worked collaboratively with a team to ensure the best outcomes for clients.

When I became eligible for a management position, I was promoted to Team Leader and am currently completing my retail management training. This program will allow me to advance further into retail management if I choose to do so. In my role as a Team Leader, I have taken sole responsibility for overseeing the fragrance and cosmetics department in my store. Additionally, I have managed a team, ensuring smooth operations and strong sales performance.

For the last two years, I have served as a Course Representative, acting as a key point of contact between the student body and faculty staff. In this role, I gathered and relayed student feedback on course content, teaching methods, and academic support, ensuring that student concerns were addressed effectively. I attended regular meetings with faculty members to discuss potential improvements, collaborated with both students and staff to implement positive changes, and advocated for student interests.

I advanced to the Fine Fragrance department, developing in-depth expertise in luxury perfumery. Key accomplishments included:

• Consistently exceeded weekly fragrance sales targets, achieving the highest sales volume within the region.
• Successfully redesigned the fragrance department to elevate its aesthetic and enhance the customer experience, creating a more luxurious and inviting environment

My first role in Superdrug was as a sales advisor where I proved my ability to exceed sales targets, build strong customer relationships, and provide exceptional service. I demonstrated excellent communication, interpersonal, and problem-solving skills. Following an assignment to be a cosmetics subject matter expert within 6 months I became adept at utilising sales techniques, product knowledge, and customer insights to drive sales and enhance customer satisfaction.