Molly Griffin
Cobham ,Sureey
Summary
Detail-oriented professional with expertise in administration, document control, and email management. Skilled in handling mail, arranging meetings, and maintaining effective customer engagement through excellent telephone manner and positive attitude. Proficient in organisational skills and first aid, ensuring seamless operations and correspondence. Dedicated to delivering high-quality support while fostering efficient communication and workflow.
Charismatic professional equipped with strong organisational and communication skills, excelling in customer service and administrative tasks. Skilled in managing front desk operations and building positive client relationships. Dedicated to enhancing guest experiences and streamlining reception processes for maximum efficiency.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Senior receptionist
Smiles Dental Group
Dorking , Surrey
03.2024 - Current
- Performed patient recalls and appointment reminders through software SOE to reduce no-shows.
- Enhanced patient experience by providing warm, friendly service.
- Facilitated payment processes efficiently, aiding in seamless transactions for patients.
- Conducted follow-up calls with patients after appointments for feedback collection.
- Set new appointments, rescheduled appointments, and sent reminders.
- Trained and supervised junior clerical staff handling diverse office needs.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
Waitress supervisor
The Old Plough
Cobham, Surrey
01.2022 - Current
- Cultivated and nurtured positive relationships with all staff members, significantly reducing turnover.
- Inspected plated meals prior to table delivery, reducing errors and enforcing quality standards.
- Greeted customers, presented menus and shared information about available special items.
- Trained, coached and mentored new staff to harness menu knowledge and effectively upsell.
- Maximised profitability by maintaining up to date knowledge of daily specials, promotions and regular menu items.
- Delegated server tasks and coordinated workflows to support efficiency during high-volume shifts.
- Encouraged repeat business by presenting clean and welcoming dining environment.
Cafe barista
Costa Coffee
Leatherhead, Surrey
07.2021 - 01.2022
- Ensured prompt service of high-quality hot and cold drinks.
- Collaborated with team members during busy periods to maintain smooth service flow.
- Processed cash, card, and mobile transactions
- Effectively supervised busy cafe periods ensuring swift drink service
- Demonstrated skills in espresso extraction and latte art to deliver great service across team of 10.
Cafe barista
Cafe Capital
Cobham , Surrey
07.2020 - 07.2021
- Built and nurtured customer loyalty by remembering personal preferences.
- Implemented health and safety regulations throughout daily operations ensuring compliance at all times.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Created a welcoming environment for customers by maintaining cleanliness and organisation of the cafe.
- Cultivated relationships with regulars, enhancing their experience and loyalty to the establishment.
Education
GCSEs -
Cobham Free School
Cobham, Surrey 09.2015 - 06.2020
A-Levels -
Godalming College
Godalming, Surrey 09.2020 - 07.2022
Skills
- First Aid certification
- Administration
- Email correspondence
- Document control
- Telephone manner
- Positive attitude
- Meeting arrangements
- Organisational skills
- Mail handling
- E-Mail management
- Customer engagement
Certification
Level 3 Finance - Understanding financial services and how to tackle financial tasks.
References
References available upon request.
Timeline
Senior receptionist
Smiles Dental Group
03.2024 - Current
Waitress supervisor
The Old Plough
01.2022 - Current
Cafe barista
Costa Coffee
07.2021 - 01.2022
A-Levels -
Godalming College
09.2020 - 07.2022
Cafe barista
Cafe Capital
07.2020 - 07.2021
GCSEs -
Cobham Free School
09.2015 - 06.2020
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